Personal Skills

Training Course: Workplace Mediation and Conflict Resolution Skills


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PS1030

6 - 10 Jan 2025

Paris (France)

Cost : 5250 € Euro

Introduction

This skills-based course covers the new and exciting area of Workplace Mediation and conflict resolution. Workplace mediation is now seen as an essential skill for personnel and human resource professionals and is the fastest growing area of professional development in modern HR practice.

In any workplace, we can be guaranteed that we will come across conflict. Up to 30-40% of a typical manager’s time can be spent dealing with conflict. Senior executives report spending up to 20% of their time in activities involving issues such as harassment and dismissal.

A survey conducted by Price Waterhouse and Cornell's PERC Institute on Conflict Resolution of over 530 Fortune 1000 corporations stated that 90% of respondents view conflict management as a critical cost-control technique and 88% of respondents reported using mediation in the last three years.

Mediation is generally defined as the intervention in a negotiation or a conflict of an acceptable third party who has limited decision-making power, who assists the involved parties to reach voluntarily a mutually acceptable settlement of the issues in a dispute. In addition to addressing the substantive issues, mediation may also establish, strengthen or terminate the relationships between parties in a manner that minimizes psychological harm. Essentially, mediation is a dialogue or negotiation with the involvement of a third party.

Course Objectives of Mediation and Conflict Resolution Skills

To help you learn how to:

  • Understand of workplace mediation theory, practice, and methods
  • Apply a model of effective workplace mediation
  • Interpret cultural differences that affect the mediation process
  • Develop your skills in core mediation practice suitable for workplace conflict
  • Effectively deal with blockages in the mediation process
  • Understand the basics of reaching and formalizing mediation agreements
  • Be aware of one’s own abilities and limitations in conducting workplace mediation sessions
  • Develop an ethical framework for the practice of workplace mediation

Course Process of Mediation and Conflict Resolution Skills

Self–assessment, case study, role-play, small group work, facilitated exercises, and feedback to facilitate learning and assist participants to raise their confidence and improve their skill level.

Course Results of Mediation and Conflict Resolution Skills

Following the completion of this unit, you will know how to:

  • Utilize workplace mediation theory, practice, and methods
  • Apply the 7-step model of effective workplace mediation
  • Develop an awareness of one's own tendencies in thinking about and responding to workplace conflict
  • Develop an understanding that conflict is a natural and necessary part of life and that how one responds to conflict determines if the outcomes are constructive or destructive
  • Develop an awareness that competition & collaboration are the two main strategies for effective negotiation
  • Understand cultural differences that affect the mediation process
  • Dvelope skills in core mediation practice suitable for workplace conflict
  • Effectively deal with blockages in the mediation process
  • Understand the basics of reaching and formalizing mediation agreements
  • Be aware of one’s own abilities and limitations in conducting workplace mediation sessions
  • Develop an ethical framework for the practice of workplace mediation

Course Outlines of Mediation and Conflict Resolution Skills

Day One

Introduction to Mediation Theory & Practice

  • Models of mediation
  • The workplace mediation process
  • Case study: Intervention
  • Workplace Mediation Video
  • When mediation works — and when it doesn’t
  • The Mediator’s role
  • How mediation differs from other interventions
  • Limitations of the role
  • What do you bring to the room?
  • Active listening refresher

Day Two

Understanding Conflict & Negotiation

  • Introducing conflict theory
  • Thomas-Killman Conflict Mode Instrument (TKI)
  • Conflict Handling Modes
  • Resolving Conflict
  • Elements of Negotiation
  • Introduction to Reframing Techniques
  • Stages of Negotiation
  • The Coleman Raider “Bare-Bones” Model
  • Possible Negotiation Outcomes

Day Three

Elements of Workplace Mediation

  • The 7-step ‘Eastburn’ framework for effective workplace mediation
  • Introducing Role play methods
  • Case Study Discussion
  • Caucusing Role Play
  • Mediation Role Play
  • Feedback and discussion on role-plays
  • Impartiality

Day Four

Effectiveness of Workplace Mediation

  • Joint or Co-Mediation
  • Mediators at Work
  • Icebergs and elephants
  • Extensive Co-Mediation Role Plays
  • Politics of Discourse
  • Extended role-plays debriefing
  • Blockages – moving disputants forward

Day Five

Reaching Agreements & Mediation Ethics

  • Reaching and formalizing agreements
  • Agreements Role Plays
  • Follow-Up
  • Ethical framework for practice
  • Ongoing professional development
  • Course Summary & Evaluation

 

Personal Skills

Training Course: Workplace Mediation and Conflict Resolution Skills


Register Now
Quick Inquiry
Discount Group Download Brochure (39)

PS1030

6 - 10 Jan 2025

Paris (France) -

Cost: 5250 € Euro


  About Paris

Lying on the River Seine, Paris is commonly referred to as the city for lovers, but it's actually a fantastic place for anyone to visit and explore. It's full of history, art, literature and amazing architecture for starters, but is also well known as being home to high fashion, which makes it a popular shopping destination. Visitors to the French Capital will find both high-end designer stores and quirky boutiques. The attractions of Paris range for art museums to shopping to simply taking a walk and soaking up the atmosphere. To top it all off, Paris has plenty of superb food and drink, in case there weren't already enough reasons to travel to Paris.


  Things to do and places to visit in Paris

Anyone who travels to Paris is in for a treat, as it is a beautiful city full of atmosphere. Many of Paris' attractions are world-famous, but it's also a city where you can find hidden gems. Taking a flight to Paris for a short visit is really like visiting a number of different cities, as all of its neighbourhoods, or arrondissements, have their own distinct character. Examples include the medieval Latin Quarter and the bohemian Marais. Each and every one is worth exploring.

Great things to do in Paris include:

  • Checking out the views from the top of the Eiffel Tower.
  • Seeing renowned masterpieces, including the Mona Lisa in the Louvre.
  • Taking a tour of the impressive, albeit slightly creepy, Paris Catacombs.
  • Marvelling at the beautiful Notre Dame Cathedral.
  • Browsing the designer stores around the Champs-Elysees.
  • Munching snails in one of the city's haute cuisine eateries.
  • Visiting the graves of luminaries including Oscar Wilde and Jim Morrison at Pere Lachaise Cemetery.
  • Admiring the imposing Arc de Triomphe.
  • Wandering around the boutiques of the Marais district.
  • Watching the famous Paris St-Germain football team play.
  • Taking in the Impressionist art at the Musee D'Orsay.
  • Watching the world go by from a cafe terrace.
  • Visiting the distinctive Centre Georges Pompidou.
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