In today's asset-intensive industries, the collaboration between in-house maintenance teams and external contractors is essential for achieving operational efficiency, safety compliance, and project deadlines. However, miscommunication, lack of clarity in contracts, and poor task alignment often lead to delays, cost overruns, and operational disruptions.
This practical and focused training program, designed by Global Horizon Training Center, empowers maintenance personnel with the skills and knowledge needed to effectively assign, monitor, and manage work performed under contractual agreements. Participants will gain clarity on contract structure, work scoping, contractor coordination, performance tracking, and legal considerations — ensuring smooth and efficient execution of contracted maintenance tasks.
By the end of the training, participants will be able to:
Understand the fundamentals and types of maintenance-related contracts.
Define, delegate, and monitor work assignments under contractual frameworks.
Align contractor deliverables with maintenance department requirements.
Apply best practices in contract administration and scope control.
Manage contractor performance, KPIs, and service-level agreements (SLAs).
Ensure compliance with safety, regulatory, and legal requirements.
Interactive Presentations with visual aids and real-life case examples
Group Workshops for work scoping, contract drafting, and assignment planning
Role-playing Exercises simulating contractor engagement scenarios
Templates and Tools for tracking work assignments and contractor KPIs
Case Studies focusing on successful and failed maintenance contracts
The program will enable organizations to:
Improve the execution and control of maintenance work performed by contractors.
Minimize contractual disputes and ambiguities.
Enhance communication and alignment between internal teams and vendors.
Reduce operational downtime through efficient work assignment processes.
Strengthen compliance with safety and regulatory obligations.
Maintenance Supervisors and Planners
Maintenance Engineers and Technicians
Contract Coordinators and Administrators
Project and Maintenance Managers
Procurement and Technical Services Staff
Anyone involved in outsourced maintenance work
Day 1: Introduction to Contracted Work in Maintenance
Overview of Maintenance Work Assignments
Importance of Contracts in Outsourced Maintenance
Types of Maintenance Contracts (Lump Sum, Unit Rate, Time & Material)
Roles and Responsibilities of Maintenance vs Contractors
Case Study: Lessons from Contract Misalignment
Day 2: Defining Scope and Work Assignment
Work Breakdown Structure (WBS) for Maintenance Projects
Creating Clear and Complete Scope of Work (SOW)
Scope Clarity vs Ambiguity: Risks and Consequences
Specifying Technical, Safety, and Quality Standards
Day 3: Contractor Engagement and Coordination
Prequalification and Contractor Selection
Kick-off Meetings and Work Package Delivery
Coordination Protocols and Access Control
Contractor Communication and Reporting Structures
Day 4: Contract Administration and Performance Monitoring
Contract Management Lifecycle in Maintenance
Managing Variations, Change Orders, and Scope Creep
KPIs and SLAs for Maintenance Contractors
Site Supervision and Quality Assurance
Tools and Templates: Daily Logs, Checklists, Compliance Forms
Day 5: Risk Management, Safety, and Compliance
Legal and Regulatory Aspects of Contracted Work
Safety Obligations and Permit-to-Work Systems
Managing Disputes and Conflicts with Contractors
Final Project: Assigning and Managing a Full Contracted Maintenance Task
Wrap-up: Best Practices and Improvement Planning