17 - 28 Feb 2025
London (UK)
Hotel : Landmark Office Space - Oxford Street
Cost : 8400 € Euro
The key to understanding and managing people effectively is to know something about what makes people act and behave in the ways they do. What are the drivers that determine individual behavior, action, and motivation? This program looks at the underlying assumptions we make about human behavior and psychology and explains them. In particular, the workshop will apply this knowledge to understand how to make management and leadership more effective and efficient.
But people are not machines, they can be seriously affected by personal and work-related problems and concerns. People's problems can include work-related stress, marriage problems, lack of motivation, work stress, long hours of work, turnover, under-staffing, nationalization, bullying, and job insecurity all impact on employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.
The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.
Module 1 - Managing Employee Performance, Behaviour & Attitudes
Module 2 - Managing People at Work
As a result of attending this workshop delegates will have developed:
A clearer understanding of human behavior
A clear appreciation of how attitude affects behavior and motivation
Be clearer on how to manage employee performance by:
Having practiced performance appraisal interviewing
Having worked through discipline and grievance case studies and examples
To understand people problems at work
To identify and develop the critical skills needed for stress management
To develop effective workplace interventions
To understand how to motivate & counsel others
To apply best practice in the management of employee problems
This Course will be presented in a highly interactive presentation style. Individual and group activities will intersperse the sessions. DVD presentations will highlight major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.
Be more effective as a manager or supervisor
Get the best out of your people
Have developed a clearer picture of their own attitudes and behavior, and therefore also, of the motivation, attitudes and behavior of other people
Improve your skills in practical performance management – such as appraisal, discipline and grievance.
Develop practical skills in people management
Develop practical skills in trauma and crisis management
Learn how stress affects individuals mental health at work
Actively identify and reduce stress in self and others
Learn the skills and knowledge necessary to motivate others
Communication skills – oral and body language
Interpersonal relationship skills
Performance management
Self - development
Understanding of stress management theory & practice
Apply effective stress management interventions in their workplace
Able to implement an effective Employee Assistance Program (EAP)
Understanding of PTSD and CISD
Develop an effective motivation strategy
Module 1:
Managing Employee Performance, Behaviour & Attitudes
Day 1:Performance and the Individual
Psychological profiles - Jungian typology and understanding human behavior
How competency frameworks support performance management
Human behavior questionnaire
The Iceberg model to understand behaviour
Models of Performance Management
The Johari window
Day 2: Managing Employee Performance
Discipline, capability and grievance
Recognizing the difference between Capability and conduct issues
The “rules of Natural Justice”
The purposes of discipline
Inefficiency and box markings
Models of motivation and behavior
Day 3: The Assertiveness Model of Behaviour and Attitudes
Identifying and recognizing the types of behavior:
Aggressive
Indirectly aggressive
Passive (aggressive)
Assertive
Communication skills
Being proactive with people
Day 4: Exercises with Behaviour and Attitudes
Managing performance -The Performance Appraisal Interview
Role plays – dealing with discipline and Grievance cases
Case studies –real stories explored and developed
Day 5: Attitudes and Attitudes to Self
The Behaviour mirror diagnostic tool
Social styles –a behavior model
Program review
Module 2:
Managing People at Work
Day 6: People Problems at Work
Introduction to Human Psychology
Understanding people problems
Ways of helping people
Impact of work – performance issues
Employee Assistance Programs (EAPs)
Steps to establish an EAP
Day 7: Understanding Stress
What is stress? - Recognizing the physical and behavioral signs, Stress in the mind and body
What contributes to workplace pressures?
The impact of stress on personal performance – the positive and negative effects of stress
The symptoms of short term and long term stress
Stress management techniques
Individual Testing: The major causes of stress at work and at home
Day 8: Basic Counselling Skills
What is communication?
Techniques for interviewing/basic counseling skill
Developing Active listening skills
Understanding body language
SOLER Techniques for counseling
Motivational Coaching Techniques
Day 9: Understanding Motivation
The Psychology of Motivation
Motivation at work
Team & Group Motivation
Reward
Case study: Absenteeism
Day 10: Critical Incident Stress (CISD) and Trauma Counselling
What constitutes a traumatic event
A Model for Workplace Trauma Management
Policy, Plans, and Procedures
Media Management, Preventive Training, and Information
Debriefing & Grief Counselling
Traumatic stress and Posttraumatic Stress Disorder