14 - 18 Apr 2025
Kuala Lumpur (Malaysia)
Hotel : Royale Chulan Kuala Lumpur
Cost : 5775 € Euro
This program empowers Senior Secretaries to enhance their influence and partnership with senior management, driving executive success. It builds on existing capabilities by introducing advanced competencies, interactive team exercises, and practical video-based learning. Participants will benefit from networking opportunities with peers across industries, developing critical people and social skills. The course focuses on improving performance, achieving outstanding results, and preparing participants for future challenges in their role.
Creating opportunities for your personal development and accepting the challenges when they arise
Managing yourself, your subordinates, your colleagues and your boss more effectively
Developing the competence & managerial aspects of your role
Improving your confidence, assertiveness and communication skills
Managing the stress and pressure in an increasingly challenging environment
Understanding your own and others personality & its effect on behavior
Make better and more effective decisions
How to communicate better with a wide range of people
How to negotiate with others more effectively
How to use a variety of time tools effectively
Improvement in memory skills
How to motivate yourself and others How to analyze your performance for future development opportunities
The seminar is based on a combination of interactive activities - group and individual exercises, case studies, role plays and discussions - along with formal inputs.
The environment will be a supportive one in which individuals with varying degrees of experience will be encouraged to share the approaches they currently use as well as try out new ones that they encounter on the course. The course Tutor will be on hand to answer any questions a delegate may have and to act as a facilitator for building and applying new approaches.
We aim for this to be an enjoyable as well as a learning experience and feel that the mix of style and learning techniques will prove valuable to those that attend. The tutor is available to discuss any personal or private problems each day.
An improvement in confidence from the attendee
An enhanced range of competencies deployed in the workplace
An increased awareness of the impact of personality on behavior and appropriate techniques to improve the effectiveness
Improvement in problem-solving & decision-making techniques employed
Able to work on own initiative more effectively
An improvement in memory
Enhanced social interaction skills
Better able to think through situations in a more logical and analytical manner
Understand and explain the methods that will be of benefit to them in managing the pressures and demands of their work in such a position.
Have a selection of tools to approach situations and people more effectively
Feel more confident in their own capacity to handle the more unusual situations that occur
Have practiced skills in a non-threatening environment
Have the tools to develop a personal action plan
DAY 1: Defining and Developing the Role
The Executive PA – your vital partnership with management
Defining the responsibilities and authority of your role. Biases & prejudice
Identifying ways of broadening your role and creating opportunities to increase your responsibilities
Developing the managerial aspects of your role – essential management skills Planning for development – identifying and overcoming barriers to your success
Understanding your own and others personality & subsequent behavior
Team Exercise
DAY 2: Effective Communication
Interacting with others and networking for success – getting yourself seen and heard
Developing and advancing your relationship with your manager/director
Improving your communication skills – negotiating, influencing, persuading and delegating
Individual, Team & Group exercise on Consensus
DAY 3: Developing Confidence
Trusting your initiative and judgment
Saying "no" constructively
Problem Solving & Decision making tools
Team roles and interaction with others
Video Presentation Skills
Individual & Team Exercise Tantrix & Colour Blind
DAY 4: Developing and Improving Key Skills
Improving your confidence and assertiveness
Practicing effective time management skills
Concentrating, thinking, listening and making decisions under pressure
Conflict Management
Improving your memory
Video Conflict Management
Team Exercise & Leadership Practice Building/Tower Exercise
DAY 5: Getting Results
Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
Achieving results through others
Managing stress and pressure that comes with change and challenge
Measuring your performance based on objectives, standards, responsibilities set and achieved
Preparing for your development
Action planning
Group Exercise