Health, Safety & Security

Training Course: The Professional Certified Office Manager Programme


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HE1151

30 Mar - 3 Apr 2025

Cairo (Egypt)

Hotel : Holiday Inn & Suites Cairo Maadi, an IHG Hotel

Cost : 3575 € Euro

Introduction

This program empowers Senior Secretaries to enhance their influence and partnership with senior management, driving executive success. It builds on existing capabilities by introducing advanced competencies, interactive team exercises, and practical video-based learning. Participants will benefit from networking opportunities with peers across industries, developing critical people and social skills. The course focuses on improving performance, achieving outstanding results, and preparing participants for future challenges in their role.

Objectives

  • Creating opportunities for your personal development and accepting the challenges when they arise

  • Managing yourself, your subordinates, your colleagues and your boss more effectively

  • Developing the competence & managerial aspects of your role

  • Improving your confidence, assertiveness and communication skills

  • Managing the stress and pressure in an increasingly challenging environment

  • Understanding your own and others personality & its effect on behavior

  • Make better and more effective decisions

  • How to communicate better with a wide range of people

  • How to negotiate with others more effectively

  • How to use a variety of time tools effectively

  • Improvement in memory skills

  • How to motivate yourself and others How to analyze your performance for future development opportunities

Methodology

The seminar is based on a combination of interactive activities - group and individual exercises, case studies, role plays and discussions - along with formal inputs.

The environment will be a supportive one in which individuals with varying degrees of experience will be encouraged to share the approaches they currently use as well as try out new ones that they encounter on the course. The course Tutor will be on hand to answer any questions a delegate may have and to act as a facilitator for building and applying new approaches.

We aim for this to be an enjoyable as well as a learning experience and feel that the mix of style and learning techniques will prove valuable to those that attend. The tutor is available to discuss any personal or private problems each day.

Organizational Impact

  • An improvement in confidence from the attendee

  • An enhanced range of competencies deployed in the workplace

  • An increased awareness of the impact of personality on behavior and appropriate techniques to improve the effectiveness

  • Improvement in problem-solving & decision-making techniques employed

  • Able to work on own initiative more effectively

  • An improvement in memory

  • Enhanced social interaction skills

Personal Impact

  • Better able to think through situations in a more logical and analytical manner

  • Understand and explain the methods that will be of benefit to them in managing the pressures and demands of their work in such a position.

  • Have a selection of tools to approach situations and people more effectively

  • Feel more confident in their own capacity to handle the more unusual situations that occur

  • Have practiced skills in a non-threatening environment

  • Have the tools to develop a personal action plan

Outlines

DAY 1: Defining and Developing the Role

  • The Executive PA – your vital partnership with management

  • Defining the responsibilities and authority of your role. Biases & prejudice

  • Identifying ways of broadening your role and creating opportunities to increase your responsibilities

  • Developing the managerial aspects of your role – essential management skills Planning for development – identifying and overcoming barriers to your success

  • Understanding your own and others personality & subsequent behavior

  • Team Exercise

DAY 2: Effective Communication

  • Interacting with others and networking for success – getting yourself seen and heard

  • Developing and advancing your relationship with your manager/director

  • Improving your communication skills – negotiating, influencing, persuading and delegating

  • Individual, Team & Group exercise on Consensus

DAY 3: Developing Confidence

  • Trusting your initiative and judgment

  • Saying "no" constructively

  • Problem Solving & Decision making tools

  • Team roles and interaction with others

  • Video Presentation Skills

  • Individual & Team Exercise Tantrix & Colour Blind

DAY 4: Developing and Improving Key Skills

  • Improving your confidence and assertiveness

  • Practicing effective time management skills

  • Concentrating, thinking, listening and making decisions under pressure

  • Conflict Management

  • Improving your memory

  • Video Conflict Management

  • Team Exercise & Leadership Practice Building/Tower Exercise

 DAY 5: Getting Results

  • Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss

  • Achieving results through others

  • Managing stress and pressure that comes with change and challenge

  • Measuring your performance based on objectives, standards, responsibilities set and achieved

  • Preparing for your development

  • Action planning

  • Group Exercise

Health, Safety & Security

Training Course: The Professional Certified Office Manager Programme


Register Now
Quick Inquiry
Discount Group Download Brochure (38)

HE1151

30 Mar - 3 Apr 2025

Cairo (Egypt) - Holiday Inn & Suites Cairo Maadi, an IHG Hotel

Hotel : Holiday Inn & Suites Cairo Maadi, an IHG Hotel

Cost: 3575 € Euro


  About Cairo

Cairo is a mesmerizing assortment of iconic monuments, bustling markets, and ancient sites encircled by a vast and sprawling metropolis. At its core lies a maze-like medieval quarter. A world away from the modern side of the city, it boasts a seductive blend of intricate mosques, jostling crowds, madrasas, and traditional hammams. No visit could be complete without visiting the awe-inspiring Giza Pyramids that preside over the city's horizon. Whether you come to delve into the city's ancient past, dive into colorful souqs, sip mint tea and contemplate thousands of years of history or explore the city's cosmopolitan side, you'll be left with memories to last a lifetime.


  Things to do and places to visit in Cairo

The multi-layered capital of Egypt offers its visitors lively markets, authentic restaurants, and a multitude of ancient sights and archeological findings. Gaze in wonder at the Pyramids, take an awe-inspiring look at Tutankhamen's burial mask, shop for handmade souvenirs in the bazaars or hop on a sunset cruise down the Nile and embrace the sensory overload that is Cairo.

Take a vacation in Cairo and you can:

  • Visit the Great Sphinx of Giza, one of Ancient Egypt's great mysteries.
  • Explore the ramparts of the Salah El-Din Citadel.
  • Join locals drinking coffee at Fishawi Café, one of Cairo's first cafes and most important meeting spots.
  • Marvel at the seemingly endless historical artifacts on display at the Egyptian Museum.
  • Learn about the Ummayad, Ottoman, and Ayyubbid dynasties and more at the Museum of Islamic Art.
  • Haggle for souvenirs and gifts at the Khan el-Khalili souk.
  • See one of the world's oldest universities at the Al-Azhar Mosque, one of the city's original mosques.
  • Take a tour of the showstopping Giza pyramids.
  • Savor local cuisine such as mezze in the old city.
  • Wander through the labyrinth-like streets of Coptic Cairo, the city's ancient quarter, and spot Roman relics.
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