Introduction

This 10-day training course combines the principles of Business Excellence and the delivery of patient-centered healthcare provision on a journey towards Excellence. The Business Excellence Model encompasses all aspects of organizational activities and encourages improvement through fact-based evidence. It encourages a culture of learning and innovating, whilst also ensuring effective processes that deliver quality care.

The program starts with a review of global healthcare systems, demonstrating their advantages and disadvantages. This is followed by a day on Quality systems and frameworks, focusing on the European Foundation for Quality Management’s Excellence Model and its RADAR principles. Each subsequent day of the program addresses the elements of the model and how to apply them in the provision of healthcare.

This Training Course will highlight:

• Different healthcare systems’ advantages and disadvantages
• The principles of Business Excellence and the RADAR logic
• Case Studies showing the application of business excellence assessment in healthcare organizations
• Culture of innovation and learning required to deliver excellent outcomes
• Application of a holistic framework to deliver excellent healthcare

Course Objectives of the Oxford Business Excellence for Healthcare Professionals Certificate Program

At the end of this training course, you will learn to:

• Explore different healthcare systems
• Gain an understanding of EFQM Excellence Model principles
• Understand patient-center care and the need for effective partnerships
• Learn to use the model for self-assessment on the road to excellence
• Understand the impact of culture on innovation

Training Methodology of the Oxford Business Excellence for Healthcare Professionals Certificate Program

This training course utilizes a range of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes discussions, case studies, presentations, and exercises.  Above all the course leader will make extensive use of real-life case examples of organizations with which they have been personally involved.

Each session provides opportunities to develop skills using case experience and apply them to your organization generating improvements in efficiency and effectiveness.

Organizational Impact of the Oxford Business Excellence for Healthcare Professionals Certificate Program

What will your organization gain from employees attending this training course?

• Enhanced quality of care
• Ability to use the Business Excellence framework for improvement
• Understand the links between processes, activities, and outcomes
• Overcome barriers to ‘silo’ working
• Develop improved people skills for better outcomes
• Review and improve measurement systems to enable faster response times

Personal Impact of the Oxford Business Excellence for Healthcare Professionals Certificate Program

Participants will be able to further develop their personal management skills by being:

• A greater understanding of different models of healthcare
• Deliver improved patient-centered care
• More confidence in selecting and applying appropriate measurements
• Recognize the value of self-assessment as part of the improvement process
• Develop their people skills: teamwork, communication, persuasion
• Recognize that improvement is a journey towards excellence

Target Audience of the Oxford Business Excellence for Healthcare Professionals Certificate Program

This training course is suitable for a wide range of healthcare professionals and managers who will greatly benefit: 

• Managers and clinicians jointly responsible for leading healthcare organizations
• Managers and clinicians responsible for quality care provision
• Line and functional managers, team leaders, and supervisors
• Quality management professionals
• HR professionals

Course Outlines of the Oxford Business Excellence for Healthcare Professionals Certificate Program