Introduction

This new and much-needed program is offered for the first time this year. The HR administrator’s critical role is rapidly changing; the new importance of HR, its changing shape, and responsibilities all require outstanding administrative support and leadership. Two of the world's highest-paid HR professionals started as HR administrators, it’s a career with no boundaries providing you have the right approach for the new challenges of tomorrow's HR.

Some highlights of this course are:

• You will understand the complete role of HR and the new organizational map

• Find out the fastest growing area of HR – and why it’s so important

• Be able to see how HR Data can be better managed and how predictive forecasting works

• Find out about the 10 key areas of any world-class HR function and how they fit together

• Find out how two key activities in the new HR will dramatically improve HR efficiency

Objectives 

At the end of this course you will be able to:

• Know and be able to demonstrate to others how a world-class integrated HR function operates

• Be able to show others the real value HR can deliver to any organization

• Be able to understand how people are the essential ingredient in any organization – master personality, competence, and performance –the three key people ingredients

• Use new techniques and software to get the best from your existing HR data

• Update your skill level for 2012 and beyond

Process

• This course will be presented by a world leader in effective HR. The training will all be practically based, using industry case studies, group work and presentations.

• Delegates will get a colored wall chart showing the new HR function which will aid future development. New software will be demonstrated and linked to case studies

• Delegates will get the opportunity to see personality profiling and its value for recruitment, development, and succession planning

Benefits 

For those attending:

• Master the complete role of tomorrow's world-class HR functions

• Gain confidence through attending a definitive course on HR

• Learn through practice and be able to return to work with an enhanced skillset

• Find out what outstanding HR has to offer world-class companies

• Be able to have the confidence and knowledge to become more efficient when returning to work

Results 

For the organization:

• Greater HR efficiency

• Forward and results-focused

• HR will become a better fit with the rest of the organization

• Those attending will have significant skills improvement

• Those attending will be able to improve on the 10 key HR deliverables

• This course will provide a high return on investment

Core Competencies of the HR Administrator's Role

• Forward Planning and business results

• Effective and efficient use of time

• Mastery of new HR skills

• Able to create business value

• Business data management

Outlines 

Day One

Does HR provide a good service?

• Introductions and Course Objectives

• What does HR do v What should it do

• How should HR success be measured

• Getting HR aligned with organizational needs

• Debrief review

• Understanding who is our customer

Day Two

HR in alignment from structure to strategy – how it all works

• Moving to greater effectiveness- the new shape of HR functions

• The key critical areas of HR –the new HR map of activities

• Key activity one – where HR fits with organizational strategy

• Ways of improving cooperation between HR and other departments

• Tools to help us work better with other departments

Day Three

From recruitment to performance appraisal – critical processes

• Key activity two Recruitment and selection – your involvement in the process. Recruitment is the gateway into the organization

• Recruitment in action

• A recent improvement in the recruitment process and how to streamline the process

• Key Activity three Performance appraisal – how much does this cost –

• Is performance appraisal good value? What is it designed to do?

• The need to measure and collect two critical pieces of data – Competencies and performance ratings. How to improve this process

Day Four

Training and HR processes

• Key activity four How to code, prioritize and get a streamlined system for training

• The new training schema

• Activities involved in training – getting it right

• Key activity five – Pay bonus and rewards - new ideas and methods to improve motivation

• Key activity six – Grievance – disciplinary and rules and regulations – the most difficult area; disciplinary issues

• What other companies do – Case Studies

Day Five

Making things happen correctly

• Key activity seven – HR’s role as leaders

• Innovation in succession planning – approaches

• Key activity eight – People are not your most valuable asset – the right people are – measuring human capital

• Key activity nine – the new HR powerhouse – manpower planning

• Using HR data to significantly help the business

• Key activity ten – the role of HR in managing processes