IT manager

Training Course: The Essentials of IT Management Excellence


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Discount Group Download Brochure (37)

IT234611

11 - 15 May 2025

Dubai (UAE)

Cost : 4565 € Euro

 Introduction

Managing an IT function is very different from developing or supporting technical IT solutions. General management skills are helpful to the IT manager, but results from this course demonstrate that a management course designed specifically for the IT professional is invaluable.
There are five key modules covering IT strategy, project excellence, communicating technology, operational and crisis management, and commercial acumen. These are the 5 management skills that have been identified as consistently enabling business results and career success for all IT managers.

Course Objectives of IT Management Excellence

  • Develop an effective IT strategy
  • Increase project delivery rates and manage a portfolio of projects
  • Lead effectively in a technical crisis
    • Set clear IT contract objectives
  • Effectively negotiate technical agreements

Course Outline of IT Management Excellence

Day 1: Business and IT strategy

  • Business strategy
    • What is strategy?
    • Solving the problems of business strategy
    • Leading approaches to creating a top-level strategy
    • Case study ‘Setting corporate direction’

 

  • IT strategy
    • A proven process for IT strategy
    • Aligning IT strategy to business priorities
    • Balanced scorecard IT objectives
    • Enterprise architecture in IT strategy
    • Looking for a better way — optimizing IT strategy
    • Strategic plans — plot on a page
    • Communicating strategy

Day 2: Project excellence

  • Advanced project, program and portfolio management
    • Validating project business cases using investment appraisals and sensitivity analysis
    • IT project management wisdom — lessons learned from successful and failed projects
    • Effective project governance and reporting
    • Project portfolio management guidelines
  • The first 90 days
    • Making an impact — the first 90 days
    • Strategic importance and tactical urgency
    • Case study ‘Priorities of the new IT director’
  • Business change leadership
    • The emotional cycle of business change
    • Guidelines for successful change projects
    • IT's a unique role in business change management

Day 3: Communicating technology

  • Communication skills
    • The art of communicating technology
    • Presenting IT to non-technical audiences
    • Creating a compelling technology message — IT’s an elevator pitch
    • Handling difficult (IT) situations — forum theatre and role play
    • Group debate — What has IT ever done for us?
  • Business relationship management
    • Business relationship scenarios
    • The POSTMAN technique for identifying priority business requirements
    • The advanced use of questioning strategies – opening and closing dialogue
    • Methods of influencing outcomes

Day 4: Operational and crisis management

  • Continual Service Improvement (CSI) models
    • Overview of different frameworks, including ITIL, Six Sigma and Lean IT
    • Techniques of root cause analysis
    • CSI examples and guidelines
  • Crisis leadership
    • Preparing for major (technology) incidents
    • Managing major incidents
    • Leading in crisis — the art of communication
    • Roleplay ‘Handling difficult situations’ — media simulation

Day 5: Commercial acumen

  • Vendors
    • Making good decisions
    • Avoiding supplier pitfalls
    • Choosing good technology partners
    • Creating a culture of partnership
    • Harnessing vendor innovation
  • Essentials of IT contracts 
    • Contract guidelines for successful IT
    • Getting what you want from your legal team
    • Designing contract flexibility
    • Managing IT contract portfolios
  • IT negotiation strategy
    • Creating a negotiation strategy
    • Rational supporting arguments
    • Agreeing on final positions and BATNA
    • Negotiating as a team
    • Delivering better-negotiated outcomes
    • Negotiation role plays and case studies

IT manager

Training Course: The Essentials of IT Management Excellence


Register Now
Quick Inquiry
Discount Group Download Brochure (37)

IT234611

11 - 15 May 2025

Dubai (UAE) -

Cost: 4565 € Euro


  About Dubai

Dubai, located on the Persian Gulf, is one of the seven United Arab Emirates and one of the most popular tourist destinations in the world. The discovery of oil in the region has made Dubai extremely wealthy, allowing it to build the glittering skyscrapers that it is now famous for. That wealth is strongly in evidence in Dubai and visitors will see luxurious buildings and supercars aplenty. Perfect beaches and endless shopping opportunities are to key to Dubai's attractions. Flights to Dubai open up the city's cultural attractions to tourists, with beautiful mosques, museums and art galleries scattered throughout this ultra-modern metropolis.


  Things to do and places to visit in Dubai

Dubai's wealth has made it famous for building ever taller buildings and creating artificial islands off its shores. The city's hotels are luxurious and shoppers will love its extensive shopping malls which showcase all the world's top brands. Dubai's attractions don't end there. Dubai also caters to adventure lovers, who can jump in a 4x4 or on a board to speed over dunes outside the city. Local culture mustn't be forgotten either, and visitors have wonderful mosques to visit and old districts to explore. All that combined means that a flight to Dubai is sure to lead to an unforgettable holiday.

When visiting Dubai, be sure to:

  • Go to the observation deck of the Burj Khalifa, the tallest building in the world.
  • Admire the intricately beautiful Grand Mosque, which has the tallest minaret in the city.
  • Understand the local history and culture with a visit to the Dubai Museum.
  • Discover objects from the 6th century at Jumeirah Archaeological Site.
  • Go skiing – That's not a joke, the Mall of the Emirates houses a snowdome.
  • Go shopping at the Mall of the Emirates or the Dubai Mall.
  • Explore the desert surrounding the city – either by 4x4 or atop a camel.
  • Eat fantastic seafood at Dubai Marina.
  • Cool off at the Wild Wadi Waterpark.
  • Marvel at gorgeous Arabic calligraphy at Jumeirah Mosque, the biggest in the city.
  • Take a yacht tour around the artificial islands of Palm Jumeirah.
  • Haggle for souvenirs in one of the city's souks.
  • Wander around the traditional building in Bastakiya District.
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