IT manager

Training Course: The Essentials of IT Management Excellence


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Discount Group Download Brochure (37)

IT234611

14 - 18 Apr 2025

London (UK)

Hotel : Landmark Office Space - Oxford Street

Cost : 5775 € Euro

 Introduction

Managing an IT function is very different from developing or supporting technical IT solutions. General management skills are helpful to the IT manager, but results from this course demonstrate that a management course designed specifically for the IT professional is invaluable.
There are five key modules covering IT strategy, project excellence, communicating technology, operational and crisis management, and commercial acumen. These are the 5 management skills that have been identified as consistently enabling business results and career success for all IT managers.

Course Objectives of IT Management Excellence

  • Develop an effective IT strategy
  • Increase project delivery rates and manage a portfolio of projects
  • Lead effectively in a technical crisis
    • Set clear IT contract objectives
  • Effectively negotiate technical agreements

Course Outline of IT Management Excellence

Day 1: Business and IT strategy

  • Business strategy
    • What is strategy?
    • Solving the problems of business strategy
    • Leading approaches to creating a top-level strategy
    • Case study ‘Setting corporate direction’

 

  • IT strategy
    • A proven process for IT strategy
    • Aligning IT strategy to business priorities
    • Balanced scorecard IT objectives
    • Enterprise architecture in IT strategy
    • Looking for a better way — optimizing IT strategy
    • Strategic plans — plot on a page
    • Communicating strategy

Day 2: Project excellence

  • Advanced project, program and portfolio management
    • Validating project business cases using investment appraisals and sensitivity analysis
    • IT project management wisdom — lessons learned from successful and failed projects
    • Effective project governance and reporting
    • Project portfolio management guidelines
  • The first 90 days
    • Making an impact — the first 90 days
    • Strategic importance and tactical urgency
    • Case study ‘Priorities of the new IT director’
  • Business change leadership
    • The emotional cycle of business change
    • Guidelines for successful change projects
    • IT's a unique role in business change management

Day 3: Communicating technology

  • Communication skills
    • The art of communicating technology
    • Presenting IT to non-technical audiences
    • Creating a compelling technology message — IT’s an elevator pitch
    • Handling difficult (IT) situations — forum theatre and role play
    • Group debate — What has IT ever done for us?
  • Business relationship management
    • Business relationship scenarios
    • The POSTMAN technique for identifying priority business requirements
    • The advanced use of questioning strategies – opening and closing dialogue
    • Methods of influencing outcomes

Day 4: Operational and crisis management

  • Continual Service Improvement (CSI) models
    • Overview of different frameworks, including ITIL, Six Sigma and Lean IT
    • Techniques of root cause analysis
    • CSI examples and guidelines
  • Crisis leadership
    • Preparing for major (technology) incidents
    • Managing major incidents
    • Leading in crisis — the art of communication
    • Roleplay ‘Handling difficult situations’ — media simulation

Day 5: Commercial acumen

  • Vendors
    • Making good decisions
    • Avoiding supplier pitfalls
    • Choosing good technology partners
    • Creating a culture of partnership
    • Harnessing vendor innovation
  • Essentials of IT contracts 
    • Contract guidelines for successful IT
    • Getting what you want from your legal team
    • Designing contract flexibility
    • Managing IT contract portfolios
  • IT negotiation strategy
    • Creating a negotiation strategy
    • Rational supporting arguments
    • Agreeing on final positions and BATNA
    • Negotiating as a team
    • Delivering better-negotiated outcomes
    • Negotiation role plays and case studies

IT manager

Training Course: The Essentials of IT Management Excellence


Register Now
Quick Inquiry
Discount Group Download Brochure (37)

IT234611

14 - 18 Apr 2025

London (UK) - Landmark Office Space - Oxford Street

Hotel : Landmark Office Space - Oxford Street

Cost: 5775 € Euro


  About London

The UK capital of London is a city that combines the old and the new. It is as equally famous for the latest fashion and innovation as it is for its impressive heritage. London's attractions range from the Royal Palace to the DIY atmosphere of its markets. It is also a picturesque city of parks and of course, the majestic Thames River. The city extends for miles beyond its ancient core and each neighborhood has its own charming atmosphere for visitors to explore. London also wears its status as a world city proudly and the influence of different cultures is plain to see in the food and fashion of the capital.


  Things to do and places to visit in London

With so many attractions in London, anyone can find something to delight them. Art lovers will enjoy the world-renowned museums and galleries, most of which are free. Sports fans are spoilt for choice by the city's array of football clubs. Theatre and music fans have a vast list of venues to visit, whilst shopaholics have Harrods, Oxford Street, Camden and much more to look forward to after arranging flights to London.

Some unmissable London attractions include:

  • Seeing priceless masterpieces in the Tate Britain or the National Gallery.
  • Watching the changing of the guard at Buckingham Palace.
  • Visiting Trafalgar Square's famous monument.
  • Marveling at the Crown Jewels in the Tower of London.
  • Getting a bird's eye view of the city from the London Eye.
  • Tasting one of Brick Lane's famous curries.
  • Browsing the exclusive shops of Knightsbridge.
  • Visiting a market – Spitalfields for antiques, Camden for clothes or Borough Market for street food.
  • Admiring design from around the world in the Victoria and Albert Museum.
  • Looking for clues at the home of fiction's most famous detective, Sherlock Holmes.
  • Strolling through one of the lovely parks, including Hyde Park, St James' Park or Kew Gardens.
  • Eating Britain's most famous dish, fish and chips.
  • Watching the street performers in Covent Garden.
  • Enjoying the views at a South Bank cafe.
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