19 - 30 May 2025
Amsterdam (Netherlands)
Hotel : Grand Hotel Amrâth Amsterdam
Cost : 8400 € Euro
Demands to increase effectiveness and efficiency on leaders and managers in today’s current business environment are more prevalent than ever before. A person can become more effective and efficient if they have the desire and willpower to make changes in their work behavior. Certain leadership and management principles, however, must be learned and practiced and these principles do not come naturally. A person learns and develops skills in these areas through a never-ending process of self-study, education, training, and experience. In a fast-paced, continually changing world, personal development is an effective practice a manager must possess to sharpen the wide variety of skills needed to carry out responsibilities and successfully accomplish the organization’s goals.
The purpose of this comprehensive Complete Course on Management and Leadership is to assist persons at all levels in developing or enhancing their ability to lead and manage and achieve extraordinary results. The complete course is designed to be consists of two separate, but closely interrelated modules on management and leadership. It provides practical skills to take back to the job, along with insights needed to adapt principles to specific work environments.
Principles of self-management
Productive and empowering leadership
An in-depth examination of the key issues of people leadership, organizational excellence, conflict management
Principles of productive teamwork and interpersonal interaction
Creative problem solving
Module 1 - The Complete Course on Management
Module 2 - The Complete Course on Leadership
This program aims to enable participants to achieve the following objectives:
Provide proven methods and cutting edge techniques for taking managerial performance to a higher level
Enhance skills and abilities which can be put to immediate use in the workplace
Articulate an understanding of the role of management and leadership in one’s business
Identify best management and leadership practices
Understand management and leadership and its role in the development of successful organizations
This course is an interactive mixture of presentations, discussion, group activities, videos and practice on management and leadership skills. It provides definitions, examples, discussion, and activities designed to promote skill building with interaction and discussion among participants. Activities and work on examples and role-playing are used to highlight concepts taught and allow participants to practice new skills.
Following completion of this unit, you will know how to:
Allow managers to possess more skills in a wide variety of managerial areas
Allow managers to be more effective in attaining organizational objectives
Develop skills in interpersonal interaction to practice leadership principles
Develop an awareness to realize which techniques are the most effective in any given situation
Add personal value and competency for an organizational leader
Accomplish strategic change in an organization in a more productive manner
Establish organizational and personal decision-making capabilities based on leadership principles
Provide opportunities for organizational analysis and the creation of organizational
development plans
Improve business performance by learning productive, effective and efficient skills
Enhance leadership techniques to do work productively with others
Organizational Performance and Excellence Standards
Strategic Leadership and Conflict Management
Communication and Interpersonal Leadership
Change Leadership and Creative Problem Solving
Diversity Understanding
Module 1:
The Complete Course on Management
Day 1:
The Foundation of Management
Understanding what courage really is
Having the courage to know yourself
Choosing the right management style
Putting yourself on the line-taking responsibility
Overcoming limiting thoughts and behaviors
Having the courage to turn your ideas into action
Day 2:
Dealing with Workplace Conflict
Defining organizational conflict
Understanding the causes of conflict
The Thomas-Kilman Conflict Mode Instrument
Dealing with different learning styles
Managing conflict effectively
Obtaining the benefits of productive disagreement
Day 3:
Managing Organisational Improvement
Focusing on continuous improvement
Malcolm Baldrige assessment criteria
The role of organizational culture
Overcoming resistance to change
Coping with risk and risk avoidance
Measuring the success of improvement efforts
Day 4:
Leading Motivated Teams
Characteristics of effective teams
Characteristics of ineffective teams
Managing the factors affecting team performance
Supporting team development
Understanding team member styles
Enhancing team member competencies
Day 5:
Effective Problem Solving
Balancing analytical and creative thinking
Effective use of mind mapping
Capturing the power of brainstorming
Breaking the ten mental locks
The four roles of the problem-solving process
Treating problems as challenges
Module 2:
The Complete Course on Leadership
Day 6:
Leadership Roles in our Dynamic, Changing Work Culture
Introduction to leadership and the course
Identification of strategic principles of leadership skills
Challenges leaders face in changing organizations
Conditions in the changing culture that require leadership
The role of leadership in strategic thinking organizations
Understanding the role of organizational change in leadership
Day 7:
Leadership in Organizational Excellence
The role that organization type plays in leadership development
Developing a culture of organizational excellence in our work environments
Questioning the status quo of productive organizations
Leaders modeling the way through personal execution
Developing a concept of leadership excellence and customer focus
The components of change by implementing a new culture
Day 8:
Open Communication as a Key Leadership Principle
Importance of leadership and communication methods
Interpersonal, open communication is two-way
Understanding how interpersonal communication preferences differ
Communicating empowerment techniques in leadership
Leaders need to develop an active listening communication style
Communication and interaction openness develops trust
Day 9:
Leadership Resulting from Trusting Interpersonal Relationships
Successful interpersonal interaction develops leaders with trust
Characteristics of a leader’s interpersonal interaction
Identification of the personal interaction style
Individual strengths and challenges of each interpersonal styles
Understanding how people work better together using diverse interaction styles
Leadership is establishing trust in interpersonal relationships
Day 10:
Developing an Environment of Innovation and Dealing with Reactions to Change
Understanding the leadership benefits of an environment of innovation and improvement
Leadership in developing a personal change plan
Understanding problems inherent with change
Leading others through critical change initiatives
Preparing other people for leadership
Further readings for sharpening leadership skills