Introduction

Objectives

• Define the foundations of Facility Management and understand Facility Management strategies

• Adopt best practices in managing the Facility Management function

• Understand the role of project and maintenance management in Facility Management

• Understand sustainability in Facility Management

• Outsource key Facility Management operations to third party organizations

Outlines

Day 1

The foundations of Facility Management

• Key concepts

• Core competencies

• Roles and responsibilities

Facility Planning

• Key issues

• Utilizing space

• Stakeholder management

• Risks

Day 2

Facility Management Strategy

• The business context and drivers

• Strategy formulation, analysis, development, and implementation

• FM Strategy checklist

Managing the workplace

• People management

• Productivity

• Health, safety, and security

• 5S

Day 3 

Outsourcing Facility Management

• The outsourcing decision

• FM and procurement

• The outsourcing process

• Developing the contract

• Specifying the service

Day 4

Service Delivery and Performance Management

• Continuity of service

• End-user requirements

• Managing service providers

• Managing performance

• SLA’s / KPI’s

• Dealing with poor performance

Understand the role of Project and Maintenance Management in Facility Management

• Project Management phases and skills

• Maintenance management essentials

• Continuous improvement in FM

Day 5

Understand Sustainability in Facility Management

• The sustainability agenda

• Environmental considerations

• CSR

• Innovation