Introduction
Objectives
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Define the foundations of Facility Management and understand Facility Management strategies
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Adopt best practices in managing the Facility Management function
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Understand the role of project and maintenance management in Facility Management
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Understand sustainability in Facility Management
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Outsource key Facility Management operations to third party organizations
Outlines
Day 1
The foundations of Facility Management
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Key concepts
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Core competencies
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Roles and responsibilities
Facility Planning
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Key issues
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Utilizing space
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Stakeholder management
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Risks
Day 2
Facility Management Strategy
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The business context and drivers
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Strategy formulation, analysis, development, and implementation
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FM Strategy checklist
Managing the workplace
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People management
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Productivity
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Health, safety, and security
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5S
Day 3
Outsourcing Facility Management
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The outsourcing decision
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FM and procurement
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The outsourcing process
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Developing the contract
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Specifying the service
Day 4
Service Delivery and Performance Management
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Continuity of service
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End-user requirements
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Managing service providers
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Managing performance
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SLA’s / KPI’s
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Dealing with poor performance
Understand the role of Project and Maintenance Management in Facility Management
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Project Management phases and skills
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Maintenance management essentials
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Continuous improvement in FM
Day 5
Understand Sustainability in Facility Management
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The sustainability agenda
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Environmental considerations
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CSR
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Innovation
