21 - 25 Apr 2025
London (UK)
Hotel : Landmark Office Space - Oxford Street
Cost : 5250 € Euro
Effective supervisors can make the difference between the success or failure of a company. Training your supervisors allows you to instill your company mission and values in your leaders, who pass them on to the front-line workers. Take advantage of this opportunity to train your new supervisors and sharpen the skills of your experienced ones. It pays to invest in yourself by attending training to enhance your skills and efficiency.
By the end of the program, participants will be able to:
Define the scope, nature, and responsibility of the supervision role and the challenges this role places on them.
Effectively communicate verbally and non-verbally with others.
Apply their role as motivators.
Identify their teamwork style and build an effective team.
Practice professional techniques in providing positive discipline.
Use different skills in interpersonal problem-solving and conflict management
Day 1:Being a Supervisor Today
Myths about Supervision
Supervisors Key Tasks
Essential Skills for Supervisors
Responsibilities and Challenges
Problems Supervisors Encounter
Day 2: Communicating Effectively
The Communication Process
Approaches to Interpersonal Relationships with Employees
Ten Commandments of Human Relations
Developing Effective Listening Habits
The Value of Feedback
Techniques in Providing Feedback
Guidelines for Assertive Communication
Day 3: Motivating your Workforce
Definitions of Motivation
Myths about Motivation
Motivation and Performance
Different Workable Motivational Theories
Building a Motivational Environment
Day 4: Working with Teams
Identifying your Teamwork Style
Supervisors Involvement with Teams
Team Process Facilitation
Obstacles to Effective Teamwork
Overcoming Obstacles to Effective Teamwork
Team Decision-Making Procedures
Orientation and Positive Discipline
Perceptions During Orientation
Orientation and Follow Up
Use of Progressive Disciplinary Practices
Types of Reinforcement
Applying Reinforcement Strategies
Day 5: Creative Interpersonal Problem-Solving
Interpersonal Problem-Solving Process
Steps for Interpersonal Problem-Solving
Encouraging Creative Thinking
Applying Brainstorming Formats and Mechanics
Key Conflict Management Skills