16 - 20 Jun 2025
Cape Town (South Africa)
Hotel : DoubleTree by Hilton Cape Town - Upper Eastside
Cost : 5950 € Euro
Why can't people just leave their problems at the front gate? People's problems can include work-related stress, marriage problems, lack of motivation, work Stress, long hours of work, turnover, under-staffing, nationalization, bullying, and job insecurity all impact an employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.
The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people at work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.
This program allows delegates to critically analyze their HR approach managing people problems in the workplace and put development plans in place to manage this vital workplace issue.
The ability to manage people's problems at work is a critical skill for all people managers and HR professionals.
Understand people's problems at work
Know how to motivate others
Learn about workplace stress and best practice workplace interventions
Introduce effective Employee Assistance Programs (EAP)
Understand Post-Traumatic Stress Disorder (PTSD)
To understand people's problems at work
To identify and develop the critical skills needed for stress management
To develop effective workplace interventions
To understand how to motivate & counsel others
To apply best practices in the management of employee problems
Develop practical skills in people management
Develop practical skills in trauma and crisis management
Learn how stress affects an individual's mental health at work
Actively identify and reduce stress in self and others
Learn the skills and knowledge necessary to motivate others
Reduced costs of stress at work
Improved employee health, happiness & performance
Improved employee commitment and engagement
Staff trained to handle the crisis effectively
Management of the economic impact on organizational, individual, and team performance
Understanding of stress management theory & practice
Apply effective stress management interventions in their workplace
Able to implement an effective Employee Assistance Program (EAP)
Understanding of PTSD and CISD
Develop an effective motivation strategy
Day 1
People's Problems at Work
Introduction to Human Psychology
Understanding people problems
Ways of helping people
Impact of work - performance issues
Employee Assistance Programs (EAPs)
Steps to Establish an EAP
Day 2
Understanding Stress
What is stress? - Recognizing the physical and behavioral signs, Stress in the mind and body
What contributes to workplace pressures?
The impact of stress on personal performance - the positive and negative effects of stress
The symptoms of short-term and long-term stress
Stress management techniques
Individual Testing: The major causes of stress at work and home
Day 3
Basic Counselling Skill
What is communication?
Techniques for interviewing/basic counseling skill
Developing Active listening skills
Understanding body language
SOLER Techniques for counseling
Motivational Coaching Techniques
Day 4
Understanding Motivation
The Psychology of Motivation
Motivation at work
Team & Group Motivation
Reward
Case study: Absenteeism
Day 5
Critical Incident Stress (CISD) and Trauma Counselling
What constitutes a traumatic event
A Model for Workplace Trauma Management
Policy, Plans, and Procedures
Media Management, Preventive Training, and Information
Debriefing & Grief Counselling
Traumatic stress and Post-traumatic Stress Disorder