Introduction
Why can't people just leave their problems at the front gate? People's problems can include work-related stress, marriage problems, lack of motivation, work Stress, long hours of work, turnover, under-staffing, nationalization, bullying, and job insecurity all impact on employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.
The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.
This program allows delegates to critically analyze their HR approach managing people problems in the workplace and put development plans in place to manage this vital workplace issue.
The ability to manage people problems at work is a critical skill for all people managers and HR professionals.
- Understand people problems at work
- Know how to motivate others
- Learn about workplace stress and best practice workplace interventions
- Introduce effective Employee Assistance Programs (EAP)
- Understand Post-Traumatic Stress Disorder (PTSD)
Course Objectives of Managing People at Work
- To understand people problems at work
- To identify and develop the critical skills needed for stress management
- To develop effective workplace interventions
- To understand how to motivate & counsel others
- To apply best practice in the management of employee problems
Couse Benefits of Managing People at Work
- Develop practical skills in people management
- Develop practical skills in trauma and crisis management
- Learn how stress affects individuals mental health at work
- Actively identify and reduce stress in self and others
- Learn the skills and knowledge necessary to motivate others
Course Results of Managing People at Work
- Reduced costs in relation to stress at work
- Improved employee health, happiness & performance
- Improved employee commitment and engagement
- Staff trained to handle the crisis effectively
- Management of the economic impact on organizational, individual and team performance
Core Competencies of Managing People at Work
- Understanding of stress management theory & practice
- Apply effective stress management interventions in their workplace
- Able to implement an effective Employee Assistance Program (EAP)
- Understanding of PTSD and CISD
- Develop an effective motivation strategy
Course Outlines of Managing People at Work
Day One
People Problems at Work
- Introduction to Human Psychology
- Understanding people problems
- Ways of helping people
- Impact of work - performance issues
- Employee Assistance Programs (EAPs)
- Steps to establish an EAP
Day Two
Understanding Stress
- What is stress? - Recognizing the physical and behavioral signs, Stress in the mind and body
- What contributes to workplace pressures?
- The impact of stress on personal performance - the positive and negative effects of stress
- The symptoms of short term and long term stress
- Stress management techniques
- Individual Testing: The major causes of stress at work and at home
Day Three
Basic Counselling Skill
- What is communication?
- Techniques for interviewing/basic counseling skill
- Developing Active listening skills
- Understanding body language
- SOLER Techniques for counseling
- Motivational Coaching Techniques
Day Four
Understanding Motivation
- The Psychology of Motivation
- Motivation at work
- Team & Group Motivation
- Reward
- Case study: Absenteeism
Day Five
Critical Incident Stress (CISD) and Trauma Counselling
- What constitutes a traumatic event
- A Model for Workplace Trauma Management
- Policy, Plans, and Procedures
- Media Management, Preventive Training, and Information
- Debriefing & Grief Counselling
- Traumatic stress and Post traumatic Stress Disorder
About Paris
Lying on the River Seine, Paris is commonly referred to as the city for lovers, but it's actually a fantastic place for anyone to visit and explore. It's full of history, art, literature and amazing architecture for starters, but is also well known as being home to high fashion, which makes it a popular shopping destination. Visitors to the French Capital will find both high-end designer stores and quirky boutiques. The attractions of Paris range for art museums to shopping to simply taking a walk and soaking up the atmosphere. To top it all off, Paris has plenty of superb food and drink, in case there weren't already enough reasons to travel to Paris.
Things to do and places to visit in Paris
Anyone who travels to Paris is in for a treat, as it is a beautiful city full of atmosphere. Many of Paris' attractions are world-famous, but it's also a city where you can find hidden gems. Taking a flight to Paris for a short visit is really like visiting a number of different cities, as all of its neighbourhoods, or arrondissements, have their own distinct character. Examples include the medieval Latin Quarter and the bohemian Marais. Each and every one is worth exploring.
Great things to do in Paris include:
- Checking out the views from the top of the Eiffel Tower.
- Seeing renowned masterpieces, including the Mona Lisa in the Louvre.
- Taking a tour of the impressive, albeit slightly creepy, Paris Catacombs.
- Marvelling at the beautiful Notre Dame Cathedral.
- Browsing the designer stores around the Champs-Elysees.
- Munching snails in one of the city's haute cuisine eateries.
- Visiting the graves of luminaries including Oscar Wilde and Jim Morrison at Pere Lachaise Cemetery.
- Admiring the imposing Arc de Triomphe.
- Wandering around the boutiques of the Marais district.
- Watching the famous Paris St-Germain football team play.
- Taking in the Impressionist art at the Musee D'Orsay.
- Watching the world go by from a cafe terrace.
- Visiting the distinctive Centre Georges Pompidou.