Introduction

The Balanced Scorecard puts strategy at the heart of your organization, allowing you to focus 100% of your employees’ effort on the achievement of company objectives. It provides a powerful framework for the rapid and effective implementation of strategy, delivering breakthrough performance improvement.

Highlights of the seminar include:

• Understanding how to use the Balanced Scorecard to drive improved performance

• Building a Balanced Scorecard from scratch

• Aligning your organization around commons goals

• Stimulating activities and discussions

• Creating a personal action plan to drive performance improvement within your organization

Objectives

• Translate vision and strategy into practical action and improved organizational performance

• Understand how to monitor and manage strategic performance

• Design and build a Balanced Scorecard

• Drive operational performance improvement in line with the strategy

• Communicate and manage change

Target Audience

• Senior executives, directors, and strategy leaders responsible for organizational performance
• Business unit managers and department heads involved in strategic planning and execution
• Performance management and strategy professionals
• Finance managers and analysts supporting strategic decision-making and KPI development
• HR and organizational development professionals involved in performance alignment and change management
• Project and program managers responsible for implementing strategic initiatives
• Business consultants specializing in performance improvement and strategy execution
• Operations managers seeking alignment between strategy and day-to-day activities
• Quality and continuous improvement professionals (Lean, Six Sigma, etc.)
• Any professionals involved in designing, implementing, or managing performance measurement systems such as the Balanced Scorecard

Outlines

Day 1: A Tool for Managing Strategic Performance

• Introduction to the Balanced Scorecard

• Benefits of the Balanced Scorecard

• Linking Mission and Vision to operations

• Application and uses of the Balanced Scorecard

• The Financial, Customer, Process perspectives in detail

• Overview of the Balanced Scorecard creation process

• Strategy maps and Strategic Themes

• Strategic Measures and Strategic Targets

• Lessons learned from Day 1

Day 2: Developing a Balanced Scorecard

• Create a strategy-centric organization

• The Learning & Growth perspective in detail

• Define strategy, identify strategic themes and build strategic linkages

• Engage the leadership team

• Importance of data collection, interviews, and focus groups

• Strategic documentation

• Work with the Case Study

• Strategic objectives and strategic themes

• Lessons learned from Day 2

Day 3: Monitoring Strategic Performance

• Purpose of strategic measures and their relationship with KPIs

• Lead and lag measures

• Develop appropriate measures using the Strategy Map

• Examples of measures for each of the four perspectives

• How to implement the Balanced Scorecard

• Lag and lead measures

• Determine measures and targets

• Map strategic initiatives

• Case study activities

• Lessons learned from Day 3.

Day 4: Implementing A Balanced Scorecard

• Set appropriate stretch targets for each objective

• The Strategic Management System and performance management

• Map strategic initiatives for HR

• Plan for implementation

• Bring about successful change

• Communicate the Balanced Scorecard

• Develop appropriate targets using the Strategy Map and Measures

• Cascade the Balanced Scorecard across the organization

• Strategy Review Meetings

• Case study activities

• Lessons learned from Day 4

Day 5: Pulling it all together

• How to make it work in your organization

• Create an outline project plan

• Identify key roles and key players

• Case study activities

• Top Tips for success

• Create a personal plan of action

• Lessons learned from the program.