Introduction

The Balanced Scorecard puts strategy at the heart of your organisation, allowing you to focus 100% of your employees’ effort on the achievement of company objectives. It provides a powerful framework for the rapid and effective implementation of strategy, delivering breakthrough performance improvement.

Highlights of the seminar include:

• Understanding how to use the Balanced Scorecard to drive improved performance

• Building a Balanced Scorecard from scratch

• Aligning your organisation around commons goals

• Stimulating activities and discussions

• Creating a personal action plan to drive performance improvement within your organisation

Objectives

After attending this seminar, delegates will be able to:

• Translate vision and strategy into practical action and improved organisational performance

• Understand how to monitor and manage strategic performance

• Design and build a Balanced Scorecard

• Drive operational performance improvement in line with strategy

• Communicate and manage change

Methodology

The workshop is based on a combination of interactive activities – group and individual exercises, case studies and discussions – along with formal inputs. Real examples are employed to illustrate how the techniques work in practice and a case study is used to demonstrate the end-to-end process of creating and implementing a Balanced Scorecard. Delegates also create a plan of action for applying lessons learned within their own organisations

Organisational Impact

The key benefits to organisations include:

• Turning the organisation’s vision into a practical reality

• Delivery of improved operational performance

• Aligning different elements of the organisation around a common strategy

• Development and communication of strategic measures

• Monitoring ongoing performance improvement

• Aligning strategic initiatives to organisation strategy

Personal Impact

The key benefits to delegates include:

• Deeper knowledge and understanding of the Balanced Scorecard

• A systematic methodology for developing and managing a Balanced Scorecard

• Practical experience in the use of the Balanced Scorecard

• Greater capability to monitor and drive performance improvement

• Understating of how to rollout a Balanced scorecard across an organisation

• A personal action plan for applying learning within their own organisation

 benefit 

• Executives

• Managers with responsibility for creating or managing a balanced scorecard

• Financial Officers and controllers

• Process Managers

• Strategic Planning Managers

 Outline

DAY 1

A Tool for Managing Strategic Performance

• Introduction to the Balanced Scorecard

• Benefits of the Balanced Scorecard

• Linking Mission and Vision to operations

• Application and uses of the Balanced Scorecard

• The Financial, Customer, Process perspectives in detail

• Overview of the Balanced Scorecard creation process

• Strategy maps and Strategic Themes

• Strategic Measures and Strategic Targets

• Lessons learned from Day 1

DAY 2

Developing a Balanced Scorecard

• Create a strategy-centric organisation

• The Learning & Growth perspective in detail

• Define strategy, identify strategic themes and build strategic linkages

• Engage the leadership team

• Importance of data collection, interviews and focus groups

• Strategic documentation

• Work with the Case Study

• Strategic objectives and strategic themes

• Lessons learned from Day 2

DAY 3

Monitoring Strategic Performance

• Purpose of strategic measures and their relationship with KPIs

• Lead and lag measures

• Develop appropriate measures using the Strategy Map

• Examples of measures for each of the four perspectives

• How to implement the Balanced Scorecard

• Lag and lead measures

• Determine measures and targets

• Map strategic initiatives

• Case study activities

• Lessons learned from Day 3.

DAY 4

Implementing A Balanced Scorecard

• Set appropriate stretch targets for each objective

• The Strategic Management System and performance management

• Map strategic initiatives for HR

• Plan for implementation

• Bring about successful change

• Communicate the Balanced Scorecard

• Develop appropriate targets using the Strategy Map and Measures

• Cascade the Balanced Scorecard across the organisation

• Strategy Review Meetings

• Case study activities

• Lessons learned from Day 4

DAY 5

Pulling it all together

• How to make it work in your organization

• Create an outline project plan

• Identify key roles and key players

• Case study activities

• Top Tips for success

• Create a personal plan of action

• Lessons learned from the programme.