Introduction

The Strategic Administrative Officer Development Program, designed by Global Horizon Training Center, aims to transform administrative professionals into strategic enablers of organizational excellence.
In today’s dynamic work environment, administrative officers play a crucial role in bridging communication, ensuring operational efficiency, and supporting strategic decision-making. This program is meticulously designed to enhance participants’ capabilities in planning, organization, communication, leadership, and digital proficiency — aligning administrative functions with the broader strategic goals of their organizations.

Objectives

By the end of this program, participants will be able to:

• Understand the strategic role of administrative officers in modern organizations.

• Apply advanced administrative management principles for effective coordination and execution.

• Develop planning, prioritization, and organizational skills for improved productivity.

• Strengthen communication, negotiation, and interpersonal skills for managing stakeholders.

• Utilize technology and digital tools to enhance administrative efficiency and reporting.

• Cultivate leadership, problem-solving, and decision-making capabilities to support strategic management.

• Manage time, stress, and resources effectively to ensure operational excellence.

Organizational Impact

Upon successful completion of the program, organizations will benefit through:

• More efficient and strategically aligned administrative operations.

• Enhanced interdepartmental coordination and communication.

• Improved decision-making support and information flow.

• Stronger leadership and proactive problem-solving within administrative functions.

• Increased productivity and reduced operational inefficiencies.

• Empowered administrative teams contributing to the organization’s long-term strategy.

Target Audience

This program is ideal for:

• Administrative Officers and Executive Assistants.

• Office Managers and Administrative Supervisors.

• Departmental Coordinators and Support Staff.

• Personal Assistants to Executives and Senior Managers.

• Professionals seeking to advance their administrative and leadership competencies.

Outlines

Day 1: The Evolving Role of the Strategic Administrative Officer

• Understanding modern administrative challenges and trends.

• The shift from operational to strategic administration.

• Building strategic awareness and aligning with organizational goals.

• Key skills and competencies for administrative excellence.

• Case study: Strategic contribution of administrative roles in high-performing organizations.

Day 2: Advanced Office Management and Strategic Planning

• Effective office systems and workflow optimization.

• Planning, organizing, and managing administrative activities.

• Setting goals, KPIs, and performance measures for administrative functions.

• Strategic resource allocation and prioritization techniques.

Day 3: Communication, Coordination, and Stakeholder Management

• Mastering interpersonal and organizational communication.

• Techniques for handling difficult conversations and conflicts.

• Coordinating across departments and supporting executive teams.

• Managing stakeholder relationships and expectations.

• Practical exercise: Communication scenarios and professional correspondence.

Day 4: Technology, Innovation, and Digital Administration

• Leveraging technology to improve administrative performance.

• Digital tools for scheduling, reporting, and document management.

• Introduction to AI and automation in office operations.

• Cybersecurity and data confidentiality in administrative roles.

• Hands-on session: Implementing digital solutions for administrative workflows.

Day 5: Leadership, Emotional Intelligence, and Personal Effectiveness

• Building leadership presence as an administrative professional.

• Emotional intelligence and resilience in workplace dynamics.

• Time and stress management for optimal performance.

• Problem-solving and decision-making in high-pressure situations.

• Developing a personal action plan for continuous growth.

• Group exercise: Creating a roadmap for strategic administrative development.