14 - 18 Apr 2025
Amsterdam (Netherlands)
Hotel : Grand Hotel Amrâth Amsterdam
Cost : 5250 € Euro
Welcome to the Store Management Training Program! This comprehensive course is designed to equip participants with the essential knowledge and skills needed to excel in the dynamic field of store management. Whether you're a seasoned retail professional looking to enhance your abilities or someone new to the role seeking a solid foundation, this program will provide you with valuable insights and practical strategies to effectively manage store operations, optimize inventory, deliver exceptional customer service, and drive business success.
Understand the key responsibilities and role of a store manager.
Implement best practices for inventory management, including stock control, replenishment, and optimization.
Develop effective communication and leadership skills to motivate and manage store staff.
Deliver exceptional customer service to enhance the shopping experience and build customer loyalty.
Master store operations and financial management techniques to drive profitability and efficiency.
Aspiring store managers seeking to advance their careers in retail management.
Current store managers looking to enhance their skills and knowledge to drive better results.
Retail professionals transitioning into store management roles.
Small business owners or entrepreneurs managing their own retail establishments.
Anyone interested in gaining a comprehensive understanding of store management principles and practices.
Day 1: Introduction to Store Management
Overview of the role of a store manager
Importance of effective store management for business success
Understanding the store layout and organization
Introduction to inventory management systems
Basic principles of customer service and its significance in store management
Day 2: Inventory Management
Understanding stock control procedures
Inventory tracking methods (e.g., FIFO, LIFO)
Replenishment processes and stock rotation
Inventory optimization techniques
Introduction to inventory management software/tools
Day 3: Staff Management and Leadership
Effective communication skills for store managers
Staff recruitment, training, and development
Delegation techniques and task assignment
Conflict resolution and team motivation strategies
Setting performance targets and conducting performance evaluations
Day 4: Customer Service Excellence
Understanding customer needs and expectations
Techniques for providing exceptional customer service
Handling customer complaints and feedback
Upselling and cross-selling strategies
Building long-term customer relationships
Day 5: Store Operations and Financial Management
Store opening and closing procedures
Cash handling and POS system operation
Monitoring sales performance and key performance indicators (KPIs)
Budgeting and cost control measures
Store security and risk management