Training Course: Stakeholder Engagement and Diplomacy

Introduction:

Influencing and managing relationships with diverse stakeholders is key to organizational success. This 2-day program explores how to build trust, manage interests, and use diplomacy in complex stakeholder environments.

Target Audience:

• Executives and senior managers

• Government and public affairs professionals

• Strategy and partnership officers

• Project leaders and team coordinators

• Communication and CSR professionals

Objectives:

• Identify and map stakeholders using strategic tools.

• Manage competing interests through negotiation and diplomacy.

• Communicate with impact and cultural sensitivity.

• Build alliances and partnerships that last.

Outlines:

Day 1:

Stakeholder Strategy and Influence

• Stakeholder identification and mapping

• Power/interest matrix and engagement levels

• Trust-building strategies and credibility

• Stakeholder communication planning

• Role-play: Handling a multi-stakeholder negotiation

Day 2:

Diplomatic Communication and Conflict Resolution

• Fundamentals of diplomacy in organizational settings

• Emotional intelligence and active listening

• Navigating resistance and resolving conflict

• Case study: Cross-sector engagement in public-private initiatives

• Practical toolkit: Stakeholder engagement plan