IT manager

Training Course: Quality Systems in IT Management


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IT234615

30 Jun - 4 Jul 2025

Madrid (Spain)

Hotel : Pestana CR7 Gran Vía

Cost : 5775 € Euro

 Introduction

this course introduces a number of aspects of software quality projects including software requirements specifications, software life-cycle models, software project scheduling, and risk management. Other topics include teamwork, software testing, and software configuration management. Principles of software quality management, metrics, cost estimation, software project planning, organizing, resource allocation, directing and controlling, risk management, software configuration management, the role of standards, management tools.

Course Outline of Quality Systems

Day 1: Introduction to Quality Systems in IT management

  • International quality management systems
  • Special frameworks for IT quality management system
  • ISO 20000 and IT quality
  • British framework for IT quality management (ITIL)
  • Project management and IT project management.
  • Quality IT Project management and International standards for IT project management

Day 2: IT Service Management as a practice

  • The concept of best practices in IT Management
  • The concept of service management
  • The concept of internal and external customers
  • The concept of internal and external services
  • The concept of stakeholders in service management
  • The process model and the characteristics of processes

 IT Strategy

  • Utility & Warranty
  • Value Creation
  • Resources & Capabilities
  • Service Providers

Day 3: Processes within Service Strategy:

  • Service Portfolio Management
  • Demand Management
  • Business Relationship Management
  • Financial Management for IT Services

IT Design

  • The 4Ps within Service Design
  • Five Major Aspects of Service Design
  • Service Design Package
  • Service Delivery Strategies

Processes within Service Design:

  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Information Security Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management

Day 4: IT Transition Management

  • Transition Planning & Support
  • Service Asset and Configuration Management (SACM)
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing (For info only)
  • Evaluation (For info only)
  • Knowledge Management

IT Operation Management

  • Event Management
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Access Management
  • Service Operation Functions
  • Service Desk
  • Technical Management
  • Application Management
  • Operations Management

Day 5: Continual IT Improvement

  • Governance
  • CSI Implementation adapted with the Deming Cycle Processes
  • CSI Model
  • The 7-step Improvement Model
  • Service Reporting Roles
  • CSI Manager

IT manager

Training Course: Quality Systems in IT Management


Register Now
Quick Inquiry
Discount Group Download Brochure (36)

IT234615

30 Jun - 4 Jul 2025

Madrid (Spain) - Pestana CR7 Gran Vía

Hotel : Pestana CR7 Gran Vía

Cost: 5775 € Euro


  About Madrid

Madrid is a city that combines its enduring history with its cosmopolitan atmosphere to create a destination that favored amongst tourists from around the world. This is a city that is very much bursting at the seams with life and its vibrant atmosphere, cultural attractions and connection with history ensure travelers have everything they could possibly want from a European city break. At the end of a flight to Madrid, there are sites to see, picturesque streets to roam and, of course, excellent shopping opportunities to explore. Visitors can immerse themselves in Madrid's fantastic local culture, its peerless art scene and world acclaimed fine dining. In fact, there is very little that Madrid doesn't have to offer.


  Things to do and places to visit in Madrid

The only problem travelers will encounter during their visit to Madrid is knowing what to do first. Sampling the mouth-watering tapas, strolling through one of the many excellent museums or even simply soaking up the atmosphere are all excellent options. Spend a sunny day wandering through the splendid squares or marvel at the intricate architecture of the churches.With so many options, flights to Madrid are great for people of any age or inclination.

When visiting Madrid, be sure to:

  • See the superb collection of art is the Museo del Prado.
  • Stroll down the Gran Via.
  • Enjoy the atmosphere of the Plaza Mayor.
  • Wander through the stunning gardens of the Parque del Buen Retiro.
  • See the beautiful mansion of the Museo Lazaro Galdiano.
  • Find quirky fashions in the Fuencarral market.
  • Try some of the many different tapas dishes.
  • Visit the statues of Don Quixote and Sancho Panza in the Plaza de Espana.
  • See the breathtaking Basilica de San Francisco El Grande.
  • Wander the Casa de Campo park, which is five times the size of Central Park.
  • Shop in the luxury boutiques of the Golden Mile.
  • Look for bargains at the El Rasto flea market.
  • See Picasso's Guernica in the Reina Sofia museum.
  • Snack on churros with chocolate.
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