Management

Training Course: Quality Assurance and Quality Control (QAQC)


Register Now
Quick Inquiry
Discount Group Download Brochure (36)

MA234909

19 - 23 Jan 2025

Dubai (UAE)

Cost : 4150 € Euro

INTRODUCTION

This Quality Assurance and Quality Control training Program is designed to develop the delegates’ skills in quality assurance and quality control and give them the best practices they require to implement different types of quality programs, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Quality assurance and  Quality control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem-solving, and teamwork, it creates a level of motivation within each employee.

 

Objectives:

At the end of the training program, the participants will be able to:

  • Define the major benefits to the organization of Total Quality Management

  • Understand the impact of leadership to support quality management systems

  • Develop measuring and improvement processes for quality assurance and control

  • Describe how TQM can be introduced into their workplace

  • Identify useful quality improvement techniques for continual improvement

  • Discuss the importance of quality standards, models, and awards (ISO, TQM, Malcolm Baldrige, EFQM, etc.)

 

Training Methodology:

This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension, and retention of the information presented.

 

Target Audience:

  • Senior Management

  • Quality Assurance and Quality Management Managers and Staff

  • Department Managers

  • Team Supervisors

  • Human Resource Managers

  • Training Managers

  • Customer Service Professionals

 

Course Outline

DAY 1

Principles of Quality Assurance and Control:

  • The Core Principles in Achieving Total Quality Management

  • Prevention Not Correction

  • Customer-focused Quality

  • Establishing a Vision, Mission, and Policy

  • Identifying Opportunities for Organizational Continuous Improvement

  • Building Quality through Teamwork

  • Team-building and Leadership Exercise

  • Enhancing Verbal and Non-verbal Communication Effectiveness

 

Day 2

Introduction to Quality Assurance and Control Improvement Techniques:

  • Overview and Learning Objectives

  • Quality Assurance and Control Principles

  • The Concept of Total Quality Management

  • The Origin and Philosophy behind Total Quality Management (TQM)

  • Deming's Fourteen Points

  • Understanding Six Sigma Methodology

  • Lean Principles

  • Obstacles to Implementing Total Quality Management (TQM)

  • Traditional Management vs. Total Quality Management

  • Introduction to Multiple Quality Improvement Techniques

 

DAY 3

Techniques for Quality Assurance and Control Improvement

  • Process Improvement

  • Benchmarking: A Point of Reference

  • The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence

  • EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award

  • Cause and Effect

  • Pareto Chart

  • Control Charts

  • Practical Scenarios of Implementation of Improvement Ideas

  • Methods that Stimulate Creative Thinking

  • Measuring Results

  • Cost of Quality

 

DAY 4

Implementing a Culture of Quality – The Role of Total Quality Management

  • Putting Principles into Practice

  • Leadership: Taking Ownership of the Quality Leadership Philosophy

  • Total Quality Management as a leadership principle

  • Tips for Developing and Coaching Quality Leaders / Employees

  • Implement a Business Strategy driven by  your Customers

  • Focusing on Continuous Improvement – The Role of Audit and Review

  • “Top-down” Leadership Commitment and Involvement

  • Barriers to TQM Organizational Culture Change

 

DAY 5

Benefits of Quality Assurance and Control Improvement – Improvement Activities for Your Organization

  • Benefits of Implementing Total Quality Management, "best practices"

  • To the Customer – Improved Quality

  • To the Employee – Increased Satisfaction

  • To the Organization – Better Performance

  • The Importance of Attitude and Professional Development

  • Setting SMART Objectives for Continuous Improvement

  • Outlining an Action Plan of Possible Improvement of Ideas for the Organisations

Management

Training Course: Quality Assurance and Quality Control (QAQC)


Register Now
Quick Inquiry
Discount Group Download Brochure (36)

MA234909

19 - 23 Jan 2025

Dubai (UAE) -

Cost: 4150 € Euro


  About Dubai

Dubai, located on the Persian Gulf, is one of the seven United Arab Emirates and one of the most popular tourist destinations in the world. The discovery of oil in the region has made Dubai extremely wealthy, allowing it to build the glittering skyscrapers that it is now famous for. That wealth is strongly in evidence in Dubai and visitors will see luxurious buildings and supercars aplenty. Perfect beaches and endless shopping opportunities are to key to Dubai's attractions. Flights to Dubai open up the city's cultural attractions to tourists, with beautiful mosques, museums and art galleries scattered throughout this ultra-modern metropolis.


  Things to do and places to visit in Dubai

Dubai's wealth has made it famous for building ever taller buildings and creating artificial islands off its shores. The city's hotels are luxurious and shoppers will love its extensive shopping malls which showcase all the world's top brands. Dubai's attractions don't end there. Dubai also caters to adventure lovers, who can jump in a 4x4 or on a board to speed over dunes outside the city. Local culture mustn't be forgotten either, and visitors have wonderful mosques to visit and old districts to explore. All that combined means that a flight to Dubai is sure to lead to an unforgettable holiday.

When visiting Dubai, be sure to:

  • Go to the observation deck of the Burj Khalifa, the tallest building in the world.
  • Admire the intricately beautiful Grand Mosque, which has the tallest minaret in the city.
  • Understand the local history and culture with a visit to the Dubai Museum.
  • Discover objects from the 6th century at Jumeirah Archaeological Site.
  • Go skiing – That's not a joke, the Mall of the Emirates houses a snowdome.
  • Go shopping at the Mall of the Emirates or the Dubai Mall.
  • Explore the desert surrounding the city – either by 4x4 or atop a camel.
  • Eat fantastic seafood at Dubai Marina.
  • Cool off at the Wild Wadi Waterpark.
  • Marvel at gorgeous Arabic calligraphy at Jumeirah Mosque, the biggest in the city.
  • Take a yacht tour around the artificial islands of Palm Jumeirah.
  • Haggle for souvenirs in one of the city's souks.
  • Wander around the traditional building in Bastakiya District.
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