12 - 16 May 2025
Kuala Lumpur (Malaysia)
Hotel : Royale Chulan Kuala Lumpur
Cost : 5250 € Euro
This Quality Assurance and Quality Control training Program is designed to develop the delegates’ skills in quality assurance and quality control and give them the best practices they require to implement different types of quality programs, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.
Quality assurance and Quality control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem-solving, and teamwork, it creates a level of motivation within each employee.
At the end of the training program, the participants will be able to:
Define the major benefits to the organization of Total Quality Management
Understand the impact of leadership to support quality management systems
Develop measuring and improvement processes for quality assurance and control
Describe how TQM can be introduced into their workplace
Identify useful quality improvement techniques for continual improvement
Discuss the importance of quality standards, models, and awards (ISO, TQM, Malcolm Baldrige, EFQM, etc.)
This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension, and retention of the information presented.
Senior Management
Quality Assurance and Quality Management Managers and Staff
Department Managers
Team Supervisors
Human Resource Managers
Training Managers
Customer Service Professionals
DAY 1
Principles of Quality Assurance and Control:
The Core Principles in Achieving Total Quality Management
Prevention Not Correction
Customer-focused Quality
Establishing a Vision, Mission, and Policy
Identifying Opportunities for Organizational Continuous Improvement
Building Quality through Teamwork
Team-building and Leadership Exercise
Enhancing Verbal and Non-verbal Communication Effectiveness
Day 2
Introduction to Quality Assurance and Control Improvement Techniques:
Overview and Learning Objectives
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy behind Total Quality Management (TQM)
Deming's Fourteen Points
Understanding Six Sigma Methodology
Lean Principles
Obstacles to Implementing Total Quality Management (TQM)
Traditional Management vs. Total Quality Management
Introduction to Multiple Quality Improvement Techniques
DAY 3
Techniques for Quality Assurance and Control Improvement
Process Improvement
Benchmarking: A Point of Reference
The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award
Cause and Effect
Pareto Chart
Control Charts
Practical Scenarios of Implementation of Improvement Ideas
Methods that Stimulate Creative Thinking
Measuring Results
Cost of Quality
DAY 4
Implementing a Culture of Quality – The Role of Total Quality Management
Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as a leadership principle
Tips for Developing and Coaching Quality Leaders / Employees
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement – The Role of Audit and Review
“Top-down” Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change
DAY 5
Benefits of Quality Assurance and Control Improvement – Improvement Activities for Your Organization
Benefits of Implementing Total Quality Management, "best practices"
To the Customer – Improved Quality
To the Employee – Increased Satisfaction
To the Organization – Better Performance
The Importance of Attitude and Professional Development
Setting SMART Objectives for Continuous Improvement
Outlining an Action Plan of Possible Improvement of Ideas for the Organisations