Management

Training Course: Quality Assurance and Quality Control (QAQC)


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Discount Group Download Brochure (3)

MA234909

27 - 31 May 2024

Madrid (Spain)

Hotel : Pestana CR7 Gran Vía

Cost : 5250 € Euro

INTRODUCTION

This Quality Assurance and Quality Control training Program is designed to develop the delegates’ skills in quality assurance and quality control and give them the best practices they require to implement different types of quality programs, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Quality assurance and  Quality control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem-solving, and teamwork, it creates a level of motivation within each employee.

 

Objectives:

At the end of the training program, the participants will be able to:

  • Define the major benefits to the organization of Total Quality Management

  • Understand the impact of leadership to support quality management systems

  • Develop measuring and improvement processes for quality assurance and control

  • Describe how TQM can be introduced into their workplace

  • Identify useful quality improvement techniques for continual improvement

  • Discuss the importance of quality standards, models, and awards (ISO, TQM, Malcolm Baldrige, EFQM, etc.)

 

Training Methodology:

This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension, and retention of the information presented.

 

Target Audience:

  • Senior Management

  • Quality Assurance and Quality Management Managers and Staff

  • Department Managers

  • Team Supervisors

  • Human Resource Managers

  • Training Managers

  • Customer Service Professionals

 

Course Outline

DAY 1

Principles of Quality Assurance and Control:

  • The Core Principles in Achieving Total Quality Management

  • Prevention Not Correction

  • Customer-focused Quality

  • Establishing a Vision, Mission, and Policy

  • Identifying Opportunities for Organizational Continuous Improvement

  • Building Quality through Teamwork

  • Team-building and Leadership Exercise

  • Enhancing Verbal and Non-verbal Communication Effectiveness

 

Day 2

Introduction to Quality Assurance and Control Improvement Techniques:

  • Overview and Learning Objectives

  • Quality Assurance and Control Principles

  • The Concept of Total Quality Management

  • The Origin and Philosophy behind Total Quality Management (TQM)

  • Deming's Fourteen Points

  • Understanding Six Sigma Methodology

  • Lean Principles

  • Obstacles to Implementing Total Quality Management (TQM)

  • Traditional Management vs. Total Quality Management

  • Introduction to Multiple Quality Improvement Techniques

 

DAY 3

Techniques for Quality Assurance and Control Improvement

  • Process Improvement

  • Benchmarking: A Point of Reference

  • The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence

  • EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award

  • Cause and Effect

  • Pareto Chart

  • Control Charts

  • Practical Scenarios of Implementation of Improvement Ideas

  • Methods that Stimulate Creative Thinking

  • Measuring Results

  • Cost of Quality

 

DAY 4

Implementing a Culture of Quality – The Role of Total Quality Management

  • Putting Principles into Practice

  • Leadership: Taking Ownership of the Quality Leadership Philosophy

  • Total Quality Management as a leadership principle

  • Tips for Developing and Coaching Quality Leaders / Employees

  • Implement a Business Strategy driven by  your Customers

  • Focusing on Continuous Improvement – The Role of Audit and Review

  • “Top-down” Leadership Commitment and Involvement

  • Barriers to TQM Organizational Culture Change

 

DAY 5

Benefits of Quality Assurance and Control Improvement – Improvement Activities for Your Organization

  • Benefits of Implementing Total Quality Management, "best practices"

  • To the Customer – Improved Quality

  • To the Employee – Increased Satisfaction

  • To the Organization – Better Performance

  • The Importance of Attitude and Professional Development

  • Setting SMART Objectives for Continuous Improvement

  • Outlining an Action Plan of Possible Improvement of Ideas for the Organisations

Management

Training Course: Quality Assurance and Quality Control (QAQC)


Register Now
Quick Inquiry
Discount Group Download Brochure (3)

MA234909

27 - 31 May 2024

Madrid (Spain) - Pestana CR7 Gran Vía

Hotel : Pestana CR7 Gran Vía

Cost: 5250 € Euro


  About Madrid

Madrid is a city that combines its enduring history with its cosmopolitan atmosphere to create a destination that favored amongst tourists from around the world. This is a city that is very much bursting at the seams with life and its vibrant atmosphere, cultural attractions and connection with history ensure travelers have everything they could possibly want from a European city break. At the end of a flight to Madrid, there are sites to see, picturesque streets to roam and, of course, excellent shopping opportunities to explore. Visitors can immerse themselves in Madrid's fantastic local culture, its peerless art scene and world acclaimed fine dining. In fact, there is very little that Madrid doesn't have to offer.


  Things to do and places to visit in Madrid

The only problem travelers will encounter during their visit to Madrid is knowing what to do first. Sampling the mouth-watering tapas, strolling through one of the many excellent museums or even simply soaking up the atmosphere are all excellent options. Spend a sunny day wandering through the splendid squares or marvel at the intricate architecture of the churches.With so many options, flights to Madrid are great for people of any age or inclination.

When visiting Madrid, be sure to:

  • See the superb collection of art is the Museo del Prado.
  • Stroll down the Gran Via.
  • Enjoy the atmosphere of the Plaza Mayor.
  • Wander through the stunning gardens of the Parque del Buen Retiro.
  • See the beautiful mansion of the Museo Lazaro Galdiano.
  • Find quirky fashions in the Fuencarral market.
  • Try some of the many different tapas dishes.
  • Visit the statues of Don Quixote and Sancho Panza in the Plaza de Espana.
  • See the breathtaking Basilica de San Francisco El Grande.
  • Wander the Casa de Campo park, which is five times the size of Central Park.
  • Shop in the luxury boutiques of the Golden Mile.
  • Look for bargains at the El Rasto flea market.
  • See Picasso's Guernica in the Reina Sofia museum.
  • Snack on churros with chocolate.
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