Introduction

The effective management of processes is crucial for the production and process-based organizations. Nowadays, if contemporary organizations want to stay competitive, they are urged to think in terms of process-value added to customers/shareholders. Production planning, scheduling activities, and controlling of processes represent essential activities to be performed and monitored by organizations as they implement their key processes, activities, and operations.  In addressing these issues, this course is relevant for those professionals & analysts facing the difficult challenge of improving performance while reducing the costs of those processes for which they are accountable. By combining techniques analysis, problems, and examples with a real case study the course provides delegates with key skills, which are essential in managing and controlling processes/projects in times of increasing global competition.

Objectives 

• Think in terms of process-value added to customers and shareholders
• Integrate the organization's strategic planning with production planning and scheduling
• Understand the importance of production planning in a wider context of the overall success of the business
• Explore traditional versus innovative production techniques
• Consider the customer relationship with marketing and production

Target Audience

• Production and Operations Managers
• Production Planning and Scheduling Professionals
• Manufacturing Managers and Supervisors
• Supply Chain and Logistics Professionals
• Process Improvement and Quality Assurance Specialists
• Industrial and Operations Engineers
• Procurement and Inventory Management Professionals
• Project Managers involved in operational processes
• Business Analysts and Performance Improvement Professionals
• Professionals responsible for improving operational efficiency, reducing costs, and enhancing production performance in manufacturing and service organizations

Outlines

Day 1: Introduction

• The production/operations function and the organization

• Forecasting the requirements

• Linking the production/operations function with marketing and the wider organization environment

• Production/operations management and financial management

• Production/operations management in manufacturing and service environments

Day 2: The Product of Services

• Marketing and product/service design

• Product/service; variety and value

• Quality

• Reliability

• Product, service, operations, and competitive strategies

Day 3: The Process

• Production/operating systems design

• Manufacturing systems design

• Method study

• Work measurement

• Controlling quality through measurement

Day 4: Scheduling and Control

• Operations control

• Forecasting

• Capacity management

• Operations Scheduling

• Inventory management

Day 5: Managing the Operation

• Purchasing

• Manufacturing planning and control systems

• Production/operations and people management.