Introduction

Excellent Troubleshooting skills are considered a core competency for 'Best-in-Class' industrial companies. If your company’s goals include minimizing downtime then this workshop is a must because it delivers rapid, safe Troubleshooting.

Course Objective 

Considers a wide range of information and factors; generates and evaluates alternatives; grasps complexities and perceives relationships among problems or issues; makes timely, sound judgments.

• Applies the appropriate knowledge and cross-functional resources in addressing issues.

• Considers alternatives and chooses the best, workable solution (i.e., considers the pros and cons, trade-offs, timing, available resources).

• Make effective decisions by balancing analysis with decisiveness.

• Fully understand problems by gathers relevant information.

• Integrates information from a variety of sources to arrive at optimal solutions.

• Applies accurate logic to facts; detects inaccuracies or flaws in reasoning.

• Create alternative ideas & innovative thinking.

Target Audience

This program is designed for:

• Maintenance engineers and technicians involved in troubleshooting and problem-solving activities.
• Operations and production engineers responsible for improving performance and minimizing downtime.
• Supervisors and team leaders working in industrial and manufacturing environments.
• Reliability, process, and quality engineers seeking to enhance analytical and troubleshooting skills.
• Technical professionals engaged in maintenance, operations, and continuous improvement initiatives.
• Managers and decision-makers responsible for operational efficiency and performance optimization.

Course Outlines 

DAY 1 - Concepts

• The nature of process problems affecting performance

• Performance defined in terms of generic variables: Speed; Quality; and Cost

• Effort inputs in context - Asset-based or Business Process-based

• Structured approach - The Operations Process redefined

• Configuration; Operation; and Optimization

• Maturity Indexing: Planning; Control, Congruence, Empowerment

• 6 Big Losses, 7 Wastes

DAY 2 - Tools and Techniques - Practical Experience

• Interactive and Dynamic variable relationships analysis

• Techniques introduction

• Tools introduction

• Problem Analysis

• Practical Use of Tools and Techniques

• Case Studies

• Tools & Techniques - selecting the right one

DAY 3 - People Issues

• Working practices - empowerment or impairment?

• Group dynamics

• Individual motivators

• Developing Troubleshooting and Problem-Solving skills

• Managing change

DAY 4 - Operator, Maintainer, Designer Interface

• Cross-functional and Teamworking

• Introduction to the Theory of Inventive Problem Solving

• Auditing your process to a dynamic standard

• Effect of Maintenance/Operations strategy

• Development of Standards and Key Performance Indicators

• Life Cycle Costing, Design for Operation, Design for Maintenance

DAY 5 - Open Forum

• Revisit Concepts, Tools and Techniques

• Your Problems - Case Studies

• Your Action Plan

• Wrap up