Introduction

Excellent Troubleshooting Skills are considered a core competency for 'Best-in-Class' modern industrial companies. If your company’s goals include minimizing downtime then this workshop is a must because it delivers rapid, efficient Troubleshooting.

The following aspects will be addressed:

• Problem Solving Terminology

• Numerous Tools and Techniques

• A standard “Blue-Print” for problem analysis and resolution

• Strategies; Planning; and Protocols

• Variability Analysis

• “Human Factor” analysis as a Source of Error

Objectives

Participants attending the program will:

• Understand how to become a 'Top Gun' Trouble-Shooter

• Develop a structured approach to Troubleshooting and Problem Solving which uses common terminology and shared understanding

• Point the way to Continuous Improvement in the way you run your processes and make incremental efficiency gains

• Understand the difference between having a technical manual on the bookshelf – and actually making it work

• Identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving – and who should just follow

• Understand work practices which "allow" success in Troubleshooting and Problem Solving

Outlines

Day 1:

Introductory Concepts

• The nature of problems

• A Common Terminology

• Context – Asset-based or Business Process-based

• Structured approaches – 6 Big Losses, 7 Wastes

• Techniques introduction

• Tools introduction

• A Six Level Performance Standard

• Critical Relationships

Day 2:

Tools & Techniques – Practical Experience

• Decision Logic

• Maturity Indexing

• Relationships Analysis

• Problem Analysis and Synthesis

• Practical Use of Tools and Techniques

• Case Studies

• Project selection methods

• Tools & Techniques – selecting the right one

Day 3:

People Issues

• Working practices – empowerment or impairment?

• Group dynamics

• Individual motivators

• External vs. Internal Motivation

• Developing Troubleshooting and Problem-Solving skills

• Managing change

• Transition Matrix

• Fraction

Day 4:

Operator, Maintainer, Designer Interface

• Cross-functional working

• Effect of Maintenance strategy

• Functional Contribution analysis

• Life Cycle Analysis, Design for Operation, Design for Maintenance

• Variability Analysis

• Strategies; Planning; and Protocols

• Effect of improved “Fit” between critical parameters in Operations

• Continuous Improvement

Day 5:

Open Forum

• Review of Concepts, Tools, and Techniques

• Your Problems – Your Case Studies

• Your Action Plan

• Configuration Management

• Commercial Programs

• Application of “Standard Questions”

• The Four critical stages of Data Maturity

• Wrap up