Training Course: Organizational Excellence and Change Management

Introduction:

In a world of rapid transformation, achieving and sustaining organizational excellence requires the ability to manage change strategically and effectively. This 2-day specialized program by Global Horizon Training Center empowers participants to embed a culture of excellence, navigate organizational transitions, and lead change initiatives that deliver measurable impact.

Target Audience:

• Senior and middle managers

• Quality and performance professionals

• Change management officers

• HR and OD specialists

• Project and program managers

• Strategy and planning professionals

Objectives:

By the end of this program, participants will be able to:

• Understand the core principles of organizational excellence and frameworks like EFQM.

• Identify the drivers of change and resistance in organizations.

• Lead change initiatives using practical tools and best practices.

• Align performance management with continuous improvement strategies.

Outlines:

Day 1:

Embedding Organizational Excellence

• Defining organizational excellence: principles, models (EFQM, Baldrige)

• Excellence vs. performance: bridging the gap

• Building a culture of continuous improvement

• KPIs and performance measurement aligned with strategic goals

• Case study: Organizational excellence success stories

Day 2:

Leading Effective Change

• Change readiness and diagnosing organizational gaps

• Kotter’s 8-step change model and beyond

• Managing resistance to change

• Tools for communicating and sustaining change

• Workshop: Designing a roadmap for a real-life change scenario