18 - 29 May 2025
Cairo (Egypt)
Hotel : Holiday Inn & Suites Cairo Maadi, an IHG Hotel
Cost : 5720 € Euro
Facilities Management (FM) plays a pivotal role in the smooth functioning and sustainability of any organization. Achieving operational excellence and maintaining high-quality standards within FM is essential for organizational success. This training program is designed to equip FM professionals with the knowledge and skills required to excel in their roles, ensuring efficient operations and adherence to quality standards.
Facilities Managers
Operations Managers
Quality Assurance Managers
Maintenance Supervisors
Health and Safety Managers
Sustainability Coordinators
FM Contractors and Subcontractors
Any professional involved in the management and maintenance of facilities
At the end of this Operational Excellence and Quality Within Facilities Management training course, participants will be able to:
Effectively report on performance of the function.
Create and enhance sustainability within the operations management function.
Develop a comprehensive appreciation of the role of quality in successful organizations.
Understand the importance of leadership in achieving world-class quality standards.
Evaluate the different levels of quality in your organization.
Appreciate the skills needed to manage environmental aspects.
Appreciate the need to incorporate quality from the design stages.
Understand how people in your organization can make or break your quality goals.
Develop the skills needed to partner with your supply chain in achieving quality.
Appreciate the quality tools and techniques at your disposal.
Understand how you can reach your quality goals via the use of audits and quality awards.
Examine the intricacies of applying quality standards in service delivery.
Understand the role and contribution of the FM Function.
Be able to define and manage key Facilities Management Portfolios and Asset types.
Ensure compliance both in terms of Quality and adherence to legal standards.
Create, develop, and implement Facilities Management Strategy.
Effectively manage Main and Sub-Contractors – including snagging and retentions management, both operationally and contractually.
Engage in effective people management and dynamics.
Develop a practical perspective into contemporary work practices in your field.
Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Day 1: Introduction to Operations Excellence and Quality in FM
Course Introduction and Objectives
Overview of Facilities Management
Importance of Operational Excellence and Quality
Key Performance Indicators (KPIs) in FM
Day 2: Sustainability in Operations Management
Principles of Sustainability
Sustainable FM Practices
Case Studies on Sustainability in FM
Developing a Sustainability Plan
Day 3: Role of Quality in Successful Organizations
Quality Management Systems (QMS)
The Role of Quality in FM
Understanding ISO Standards
Case Studies on Quality in FM
Day 4: Leadership and Quality Standards
Leadership Skills for Quality Management
Building a Quality Culture
Achieving World-Class Quality Standards
Leadership Case Studies
Day 5: Evaluating Quality Levels and Managing Environmental Aspects
Quality Assessment Tools and Techniques
Environmental Management in FM
Compliance with Environmental Standards
Practical Exercises on Quality and Environmental Management
Day 6: Incorporating Quality from Design to Execution
Quality in Design and Construction
Integrating Quality in FM Projects
Case Studies on Quality Design
Group Activities on Quality Integration
Day 7: People and Quality Goals
Human Factors in Quality Management
Employee Engagement and Training
Case Studies on Workforce Impact on Quality
Developing a People-Centric Quality Plan
Day 8: Partnering with Supply Chain for Quality
Supply Chain Management in FM
Collaboration and Quality Assurance
Case Studies on Supply Chain Partnerships
Developing a Supply Chain Quality Plan
Day 9: Quality Tools, Audits, and Awards
Quality Tools and Techniques
Conducting Quality Audits
Understanding Quality Awards and Recognitions
Practical Exercises on Quality Tools
Day 10: Service Delivery, Compliance, and Strategy Implementation
Quality Standards in Service Delivery
Compliance and Legal Standards in FM
Developing and Implementing FM Strategy
Action Plan Development and Course Wrap-Up