26 May - 6 Jun 2025
London (UK)
Hotel : Landmark Office Space - Oxford Street
Cost : 8400 € Euro
How do you become a very effective and successful Office administrator? Office administrative responsibilities deal with overseeing the daily functions of various inter-disciplinary departments to have operations flow smoothly and reduce the workload from higher-level managers.
The major job responsibility of an office administrator is to guarantee the efficient functioning of all connected departments within an organization. They perform as a connecting linkage between departments and between the employees and the management. Your position and role demand you to keep operations moving effortlessly.
By the end of the Office Administration and Management Course, the participants of this course will be able to:
Understand the importance of their role in an organization
Learn different tactics when dealing with tasks concerning the management and individuals from different departments
Develop action plans to complete their tasks more effectively
Understand the techniques of Planning, Organizing, and Controlling
Learn the techniques to manage records and documentation
Learn how to control emotions during stressful situations
Enhance your multi-tasking Skills
Learn the skills of Priority Management
Implement verbal and written communication approaches
Coordinate and organize meetings effectively
Manage telephone calls efficiently and professionally
Learn to make quick decisions and resolve office-related matters
Develop relationships throughout the organizational structure
Develop a customer-centric and service attitude and mindset
Learn the main causes of stress and apply the practices to control it
Employ time management techniques for better efficiency
To submit information in a more effective manner
Manage time efficiently and be able to think proactively
Perform basic HR functions and roles
Think and perform like a manager for effective managerial tasks
This workshop is a very interactive session as participants from all cultures participate in this training program and share their own office experiences and challenges. Customized modules can be arranged for organizational-specific learning requirements. This program involves group discussions, case studies, and role-plays.
The organizational benefits of employees who participate in this Office Administration and Management Course will be as below:
Improved productivity and creativeness among employees
They will be able to communicate effectively
Develop skills to build a network of working relationships
Employees learn to be more proactive
There is increased productivity in office management
Improved time management is noticed
There are improved office optimism and satisfaction
There is a reduction in employee absenteeism
Reduction in office stress is experienced
Employees improve their written communication
Administrators are able to manage and present information more effectively
They are able to work on office systems and technology in an efficient way
Participants who enrol in this Office Administration and Management Program will benefit in the following ways:
There is an increased sense of self-confidence that leads to self-satisfaction
Participants become more goal-oriented in all aspects of life
Increased assertiveness is observed
Improved organizational skills overflow outside the workplace
There is an improve interpersonal skills
Individuals have a reduced stress level and improved stress management skills
There is an increase in self-value and therefore an increase in motivation
Their presentation and public speaking skills are developed
Individuals are able to manage time for themselves and for others
This program is designed to provide:
This training program in Office Administration and Management Program allows you to evaluate and develop your interpersonal and professional skills.
Below is the course outline and the modules that would be covered during the Office Administration and Management Training Course:
Day 1
Role of an Office Administrator
Understanding Your Organizational structure
Organizing the Organization: Smart techniques
Competencies to be a successful Administrator
Identifying your job role and your value
Managing Processes and managing people
Team Management
Day 2
Developing an Effective Office Management System
Tips and Techniques as an office administrator
Creating a process flow for different tasks
Creating schedules and To-Do Lists
Effectively using Outlook, schedulers, planners
An ideal office management system
Framework for an idea Office Management
Making things easy as an Administrator
Day 3
Becoming a ‘Star Administrator’ in Office
Increasing credibility and securing recognition
Developing a positive attitude
Being assertive at the workplace and the balance
Taking up control at work
Selling your ideas to people around you
Managing Working Relationships at all levels
Conflict management skills
Day 4
Customer-Centric Mindset
Serving internal and external clients, vendors, and customer
Understanding the needs
Eliminating services barriers
Effective ways to build rapport
Providing excellent customer service
Becoming the face of your organization
Handling complaints diplomatically
Day 5
Office Technology
Office Technology: Introduction
Overuse and Misuse of technology
Office layout and ergonomics
Desk Management
Heading towards a paperless system
Using office technology to the fullest
Information and Data Management
Presentation of statistical information
Day 6
Event and Travel Management
Travel Arrangements
Events and Meeting Management
Business Correspondence
Filing and Documentation Management
The paper flow system
Basic Accounting Skills
Basic Computer Skills
Day 7
Business Meetings
Organizing objective-oriented meetings
Elements of effective meetings
Coordination and Organizing meetings
Preparing meeting agendas
Controlling time
Identifying meeting challenges
Maintaining the minutes of meetings
Day 8
Time Management
Managing time effectively
Identifying and eradicating time wasters
Setting SMART goals and priority levels
Measures and parameters to control effectiveness
Planning time for self and others
Maintaining time logs and improvising on the use of time
Day 9
Telephonic Skills as an Office Administrator
Using the telephone, the most productive way
Professional Telephone Etiquette and behaviour
Principles for good and effective listening
Steps in professionally handling a business call
Use of phone applications
Handling difficult callers
Understanding common phone problems
Day 10
Emotional Intelligence
Emotional Intelligence: True sign of corporate maturity
Principles of emotional intelligence
Building your self-confidence
Facing and dealing with difficult situations
Handling requests by multiple managers and organizing the workload
Integrating emotional intelligence with office management
Techniques to become practical and responsible as an Administrator