Introduction

Mastering Supervisory Skills is an exciting and interactive program designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organization. 

Course Objectives 

• Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization

• Develop a strategy for enhancing the effectiveness of their teams

• Develop a strategy to support and develop the performance of each member of their staff

• Review their personal working practices and managerial style

Target Audience

This program is designed for:

• Experienced supervisors and second-line supervisors seeking to enhance their leadership effectiveness.
• Team leaders and middle-level managers responsible for managing multiple teams or departments.
• Supervisors who already have operational experience and want to refine their management and leadership approach.
• Professionals responsible for performance management, coaching, and staff development.
• Managers involved in cross-functional coordination, delegation, and organizational influence.
• Individuals aiming to strengthen strategic supervision, team effectiveness, and continuous improvement practices.
• High-performing supervisors preparing for progression into higher management roles.

Course Outlines 

DAY 1 - Programme introduction/The Supervisor's Role and Competences

• Program introduction and objectives

• Action planning

• Roles and responsibilities of the supervisor

• The competency concept - measuring actual behaviors against the model

• Understanding organizational culture and

• Developing  a network of relationships and influence

DAY 2 - Delegation and Management Style/Team-Working and Leadership

• Delegation skills and empowerment

• Management style – ‘situational’ & ‘differential’ leadership models

• Group dynamics and team formation

• Conflict and conformity in group situations

• Problem-solving and decision making

• Managing team  meetings

DAY 3 - Communication Skills/Managing Performance & Relationships

• Improving communications and  relationships

• Dimensions of  staff performance

• Practical motivation

• Appraisal - case studies in performance management

• Coaching and developing staff - the skills of on-job training

DAY 4 - Managing Performance & Relationships /Personal Effectiveness &Time Management

• Assertiveness

• People problems and problem people

• Constructive criticism - giving and receiving

• Discipline

• Fundamental principles for time management

• Managing time with other people in mind

• Planning and priority setting

• Interruptions and accessibility

• Understanding stress and managing stressed staff

DAY 5 - Managing change and continuous improvement/action planning

• Concept of continuous improvement

• Improving systems and processes - engaging and enthusing the team

• Creative thinking  techniques

• Implementing change

• Influencing skills - making an case and managing the ‘politics’

• Action planning and program review