Introduction

Mastering Supervisory Skills is an exciting and interactive program designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organization. 

Course Objectives of Mastering Supervisory Skills

• Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
• Develop a strategy for enhancing the effectiveness of their teams
• Develop a strategy to support and develop the performance of each member of their staff
• Review their personal working practices and managerial style

Course Methodology of Mastering Supervisory Skills

Mastering Supervisory Skills offers a program that is highly interactive and gives everybody an opportunity to exchange views and learn from each other’s experiences.  The program also includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments, and video training films.

Course Summary of Mastering Supervisory Skills

Mastering Supervisory Skills covers a wide range of topics relating to the supervisor’s role.  The program recognizes that supervisors not only have to manage their teams but also have to operate in a wider organizational context getting things done through, with, and for other teams and departments.  Insights developed during the course will be particularly useful for second-line supervisors who themselves may have to manage the development of newly appointed supervisors.

Course Outlines of Mastering Supervisory Skills

DAY 1 - Programme introduction/The Supervisor's Role and Competences

• Program introduction and objectives
• Action planning
• Roles and responsibilities of the supervisor
• The competency concept - measuring actual behaviors against the model
• Understanding organizational culture and
• Developing  a network of relationships and influence

DAY 2 - Delegation and Management Style/Team-Working and Leadership

• Delegation skills and empowerment
• Management style – ‘situational’ & ‘differential’ leadership models
• Group dynamics and team formation
• Conflict and conformity in group situations
• Problem-solving and decision making
• Managing team  meetings

DAY 3 - Communication Skills/Managing Performance & Relationships

• Improving communications and  relationships
• Dimensions of  staff performance
• Practical motivation
• Appraisal - case studies in performance management
• Coaching and developing staff - the skills of on-job training

DAY 4 - Managing Performance & Relationships /Personal Effectiveness &Time Management

• Assertiveness
• People problems and problem people
• Constructive criticism - giving and receiving
• Discipline
• Fundamental principles for time management
• Managing time with other people in mind
• Planning and priority setting
• Interruptions and accessibility
• Understanding stress and managing stressed staff

DAY 5 - Managing change and continuous improvement/action planning

• Concept of continuous improvement
• Improving systems and processes - engaging and enthusing the team
• Creative thinking  techniques
• Implementing change
• Influencing skills - making an case and managing the ‘politics’
• Action planning and program review