Introduction
Mastering Supervisory Skills is an exciting and interactive program designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organization.
Course Objectives of Mastering Supervisory Skills
- Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization
- Develop a strategy for enhancing the effectiveness of their teams
- Develop a strategy to support and develop the performance of each member of their staff
- Review their personal working practices and managerial style
Course Methodology of Mastering Supervisory Skills
Mastering Supervisory Skills offers a program that is highly interactive and gives everybody an opportunity to exchange views and learn from each other’s experiences. The program also includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments, and video training films.
Course Summary of Mastering Supervisory Skills
Mastering Supervisory Skills covers a wide range of topics relating to the supervisor’s role. The program recognizes that supervisors not only have to manage their teams but also have to operate in a wider organizational context getting things done through, with, and for other teams and departments. Insights developed during the course will be particularly useful for second-line supervisors who themselves may have to manage the development of newly appointed supervisors.
Course Outlines of Mastering Supervisory Skills
DAY 1 - Programme introduction/The Supervisor's Role and Competences
- Program introduction and objectives
- Action planning
- Roles and responsibilities of the supervisor
- The competency concept - measuring actual behaviors against the model
- Understanding organizational culture and
- Developing a network of relationships and influence
DAY 2 - Delegation and Management Style/Team-Working and Leadership
- Delegation skills and empowerment
- Management style – ‘situational’ & ‘differential’ leadership models
- Group dynamics and team formation
- Conflict and conformity in group situations
- Problem-solving and decision making
- Managing team meetings
DAY 3 - Communication Skills/Managing Performance & Relationships
- Improving communications and relationships
- Dimensions of staff performance
- Practical motivation
- Appraisal - case studies in performance management
- Coaching and developing staff - the skills of on-job training
DAY 4 - Managing Performance & Relationships /Personal Effectiveness &Time Management
- Assertiveness
- People problems and problem people
- Constructive criticism - giving and receiving
- Discipline
- Fundamental principles for time management
- Managing time with other people in mind
- Planning and priority setting
- Interruptions and accessibility
- Understanding stress and managing stressed staff
DAY 5 - Managing change and continuous improvement/action planning
- Concept of continuous improvement
- Improving systems and processes - engaging and enthusing the team
- Creative thinking techniques
- Implementing change
- Influencing skills - making an case and managing the ‘politics’
- Action planning and program review
About Barcelona
Barcelona, the main city of Catalonia on Spain's east coast, is known for its fantastic weather and proud local culture. It is also Spain's second largest city and has all the cosmopolitan trappings you would expect. Among Barcelona's many attractions are the delicious seafood, stunning architecture and vibrant atmosphere. It began life as a Roman city and has remained important ever since. Today, it is a buzzing city offering more than enough reasons to look for flights to Barcelona. Between UNESCO World Heritage Sites, famous sports teams plus great food, there's no shortage of ways to amuse oneself.
Things to do and places to visit in Barcelona
Barcelona really does have something for everyone. The attractions of Barcelona include beautiful beaches to relax on, almost endless historical locations to explore, all the shops you could ever wish for, one of the world's most admired football clubs and world-class eateries - you may never want to leave. Luckily, with so much to do the city's compactness makes it easy to explore. Simply wandering through the streets is a great way to soak up the atmosphere.
Just some of the great things to do in Barcelona include:
- Marvel at Gaudi's masterwork, the Sagrada Familia.
- Sample the wide range of tapas in Barcelona's bars.
- See the somewhat surreal architecture of Antoni Gaudi.
- Wander through Park Guell, which offers great views over the city and out to sea.
- See the Cubist master’s early work in the Picasso Museum.
- Get lost in the winding streets of the Gothic Quarter, known locally as the Barri Gotic.
- Browse the upmarket shops along the Passeig de Gracia.
- Soak up the tranquil atmosphere in the Cathedral of the Sea.
- Watch the silky skills of FC Barcelona in a game at the Camp Nou.
- Enjoy authentic paella with fresh seafood.
- Climb Montjuic for spectacular views.