Introduction
Mastering Supervisory Skills is an exciting and interactive program designed to help experienced and second-level supervisors take stock of their roles and develop the skills and approach they need to perform effectively in the modern organization.
Program Objectives of Mastering Supervisory Skills
- extend their understanding of the supervisor’s role and the processes of managing up, down, and across the organization
- develop a strategy for enhancing the effectiveness of their teams
- develop a strategy to support and develop the performance of each member of their staff
- review their working practices and managerial style
Conference Methodology of Mastering Supervisory Skills
Mastering Supervisory Skills offers a program that is highly interactive and allows everybody to exchange views and learn from each other’s experiences. The program also includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments, and video training films.
Conference Summary of Mastering Supervisory Skills
Mastering Supervisory Skills covers a wide range of topics relating to the supervisor’s role. The program recognizes that supervisors not only have to manage their teams but also have to operate in a wider organizational context getting things done through, with and for other teams and departments. Insights developed during the course will be particularly useful for second-line supervisors who themselves may have to manage the development of newly appointed supervisors.
Conference outlines of Mastering Supervisory Skills
DAY 1 - Programme introduction/The Supervisor's Role and Competences
- Program introduction and objectives
- Action planning
- Roles and responsibilities of the supervisor
- The competency concept - measuring actual behaviors against the model
- Understanding organizational culture and
- Developing a network of relationships and influence
DAY 2 - Delegation and Management Style/Team-Working and Leadership
- Delegation skills and empowerment
- Management style – ‘situational’ & ‘differential’ leadership models
- Group dynamics and team formation
- Conflict and conformity in group situations
- Problem-solving and decision making
- Managing team meetings
DAY 3 - Managing Performance & Relationships /Personal Effectiveness &Time Management
- Assertiveness
- People problems and problem people
- Constructive criticism - giving and receiving
- Discipline
- Fundamental principles for time management
- Managing time with other people in mind
- Planning and priority setting
- Interruptions and accessibility
- Understanding stress and managing stressed staff
DAY 4 - Communication Skills/Managing Performance & Relationships
- Improving communications and relationships
- Dimensions of staff performance
- Practical motivation
- Appraisal - case studies in performance management
- Coaching and developing staff - the skills of on-job training
DAY 5 - Managing change and continuous improvement/action planning
- Concept of continuous improvement
- Improving systems and processes - engaging and enthusing the team
- Creative thinking techniques
- Implementing change
- Influencing skills - making a case and managing the ‘politics’
- Action planning and program review
