Conference: Mastering Supervisory Skills

CO8003 16 - 20 Mar 2025 Cost : 2275 € Euro
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Introduction

Mastering Supervisory Skills is an exciting and interactive program designed to help experienced and second-level supervisors take stock of their roles and develop the skills and approach they need to perform effectively in the modern organization. 

Program Objectives of Mastering Supervisory Skills

  • extend their understanding of the supervisor’s role and the processes of managing up, down, and across the organization
  • develop a strategy for enhancing the effectiveness of their teams
  • develop a strategy to support and develop the performance of each member of their staff
  • review their working practices and managerial style

Conference Methodology of Mastering Supervisory Skills

Mastering Supervisory Skills offers a program that is highly interactive and allows everybody to exchange views and learn from each other’s experiences.  The program also includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments, and video training films.

Conference Summary of Mastering Supervisory Skills

Mastering Supervisory Skills covers a wide range of topics relating to the supervisor’s role.  The program recognizes that supervisors not only have to manage their teams but also have to operate in a wider organizational context getting things done through, with and for other teams and departments.  Insights developed during the course will be particularly useful for second-line supervisors who themselves may have to manage the development of newly appointed supervisors.

Conference outlines of Mastering Supervisory Skills

DAY 1 - Programme introduction/The Supervisor's Role and Competences

  • Program introduction and objectives
  • Action planning
  • Roles and responsibilities of the supervisor
  • The competency concept - measuring actual behaviors against the model
  • Understanding organizational culture and
  • Developing  a network of relationships and influence

DAY 2 - Delegation and Management Style/Team-Working and Leadership

  • Delegation skills and empowerment
  • Management style – ‘situational’ & ‘differential’ leadership models
  • Group dynamics and team formation
  • Conflict and conformity in group situations
  • Problem-solving and decision making
  • Managing team  meetings

DAY 3 - Managing Performance & Relationships /Personal Effectiveness &Time Management

  • Assertiveness
  • People problems and problem people
  • Constructive criticism - giving and receiving
  • Discipline
  • Fundamental principles for time management
  • Managing time with other people in mind
  • Planning and priority setting
  • Interruptions and accessibility
  • Understanding stress and managing stressed staff

DAY 4 - Communication Skills/Managing Performance & Relationships

  • Improving communications and  relationships
  • Dimensions of  staff performance
  • Practical motivation
  • Appraisal - case studies in performance management
  • Coaching and developing staff - the skills of on-job training

DAY 5 - Managing change and continuous improvement/action planning

  • Concept of continuous improvement
  • Improving systems and processes - engaging and enthusing the team
  • Creative thinking  techniques
  • Implementing change
  • Influencing skills - making a case and managing the ‘politics’
  • Action planning and program review
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