Introduction
Warehouses and stores are often under-rated operations in organisations, yet they are essential in providing customer service.
The purpose of this seminar is to show how to implement all of the essential tools for the effective management of warehousing and stores. This module therefore :
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Shows how to evaluate procedures,
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Shows how to change and improve methods by eliminating wasteful activities and excess costs.
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Provides the practical skills to take back to the workplace.
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Shows how to avoid those internal problems that limit performance.
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Allows delegates to obtain added value for money
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Shows how to improve customer service.
Objectives
By the end of this seminar delegates will be able to:
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Evaluate procedures
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Change and improve methods
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Eliminate wasteful activities/costs
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Avoid all those internal problems that limit performance
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Obtain added value for money
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Improve customer service
Training Methodology
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Delegate discussion and involvement
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Case studies
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Exercises
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Best practice examples
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Supportive comprehensive course manual enabling practical application and reinforcement
Organisational Impact
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Examine the link of stock in the company operations and activities
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Analyse the key areas of warehouse operation
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Identify and understand key performance indicator
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Succeed in improving operation
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Apply the right cost and service balance
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Gain a competitive advantage
Personal Impact
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How to analyse warehouse operations
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How to make productivity improvements
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How to select and maintain equipment
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How to conduct safe operations
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How to reduce costs and improve service levels
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Use a framework for continual improvement
SEMINAR OUTLINE
The Role of the Warehouse
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Why we need a warehouse,
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What functions they cover,
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How do they fit into the supply chain
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The balance between sorting and storing
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12 initial questions to ask about warehousing activity
Product Classification
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Supply /demand variables
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ABC Analysis or the 80/20 rule
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Determining product handling groups
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Throughputs and product formats
Layout Options
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Receiving options
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Storage options
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Picking/assembly options
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Dispatching options
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Using the floor and the height space
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Organising for flow
Methods and Equipment
Here we specifically look at the lifting, storing and moving equipment available for specific layout options, including:
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Warehouse structures
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Loading bays
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Selecting fork lift trucks
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Selecting racking
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Implications for warehouse layouts
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Operational timings and planning
Health and Safety
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Duty of care
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Inspections and risk assessments-task analysis
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Equipment maintenance and care
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Raising people's awareness
Security and Loss
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Minimizing internal theft
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Minimizing external theft
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Preventative measures will be briefly discussed.
Productivity and Costs
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Fixed and variable cost
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Typical costs involved
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A model for understanding the roles of productivity, utilisation, and performance
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Setting productivity and cost targets
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The importance of having measurements and key indications of performance
Service Levels
As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:
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Internal and external customers
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The three key customer service measure
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Customer service sampling
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Effects of substandard service
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Minimising errors
Warehouse Layout
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Different types of layout with advantages and disadvantages
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Planning for flow in the warehouse
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Checklists to help on deciding the best option
Summary
Finally, in linking together all the sessions, we put forward simple overviews and a clear summary, including:
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The 7 step model for better warehouse management
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The top 20 warehousing ideals for continuous improvement
About Dubai
Dubai, located on the Persian Gulf, is one of the seven United Arab Emirates and one of the most popular tourist destinations in the world. The discovery of oil in the region has made Dubai extremely wealthy, allowing it to build the glittering skyscrapers that it is now famous for. That wealth is strongly in evidence in Dubai and visitors will see luxurious buildings and supercars aplenty. Perfect beaches and endless shopping opportunities are to key to Dubai's attractions. Flights to Dubai open up the city's cultural attractions to tourists, with beautiful mosques, museums and art galleries scattered throughout this ultra-modern metropolis.
Things to do and places to visit in Dubai
Dubai's wealth has made it famous for building ever taller buildings and creating artificial islands off its shores. The city's hotels are luxurious and shoppers will love its extensive shopping malls which showcase all the world's top brands. Dubai's attractions don't end there. Dubai also caters to adventure lovers, who can jump in a 4x4 or on a board to speed over dunes outside the city. Local culture mustn't be forgotten either, and visitors have wonderful mosques to visit and old districts to explore. All that combined means that a flight to Dubai is sure to lead to an unforgettable holiday.
When visiting Dubai, be sure to:
- Go to the observation deck of the Burj Khalifa, the tallest building in the world.
- Admire the intricately beautiful Grand Mosque, which has the tallest minaret in the city.
- Understand the local history and culture with a visit to the Dubai Museum.
- Discover objects from the 6th century at Jumeirah Archaeological Site.
- Go skiing – That's not a joke, the Mall of the Emirates houses a snowdome.
- Go shopping at the Mall of the Emirates or the Dubai Mall.
- Explore the desert surrounding the city – either by 4x4 or atop a camel.
- Eat fantastic seafood at Dubai Marina.
- Cool off at the Wild Wadi Waterpark.
- Marvel at gorgeous Arabic calligraphy at Jumeirah Mosque, the biggest in the city.
- Take a yacht tour around the artificial islands of Palm Jumeirah.
- Haggle for souvenirs in one of the city's souks.
- Wander around the traditional building in Bastakiya District.