Introduction
Warehouses and stores are often under-rated operations in organisations, yet they are essential in providing customer service.
The purpose of this seminar is to show how to implement all of the essential tools for the effective management of warehousing and stores. This module therefore :
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Shows how to evaluate procedures,
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Shows how to change and improve methods by eliminating wasteful activities and excess costs.
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Provides the practical skills to take back to the workplace.
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Shows how to avoid those internal problems that limit performance.
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Allows delegates to obtain added value for money
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Shows how to improve customer service.
Objectives
By the end of this seminar delegates will be able to:
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Evaluate procedures
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Change and improve methods
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Eliminate wasteful activities/costs
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Avoid all those internal problems that limit performance
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Obtain added value for money
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Improve customer service
Training Methodology
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Delegate discussion and involvement
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Case studies
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Exercises
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Best practice examples
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Supportive comprehensive course manual enabling practical application and reinforcement
Organisational Impact
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Examine the link of stock in the company operations and activities
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Analyse the key areas of warehouse operation
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Identify and understand key performance indicator
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Succeed in improving operation
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Apply the right cost and service balance
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Gain a competitive advantage
Personal Impact
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How to analyse warehouse operations
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How to make productivity improvements
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How to select and maintain equipment
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How to conduct safe operations
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How to reduce costs and improve service levels
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Use a framework for continual improvement
SEMINAR OUTLINE
The Role of the Warehouse
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Why we need a warehouse,
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What functions they cover,
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How do they fit into the supply chain
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The balance between sorting and storing
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12 initial questions to ask about warehousing activity
Product Classification
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Supply /demand variables
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ABC Analysis or the 80/20 rule
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Determining product handling groups
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Throughputs and product formats
Layout Options
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Receiving options
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Storage options
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Picking/assembly options
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Dispatching options
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Using the floor and the height space
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Organising for flow
Methods and Equipment
Here we specifically look at the lifting, storing and moving equipment available for specific layout options, including:
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Warehouse structures
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Loading bays
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Selecting fork lift trucks
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Selecting racking
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Implications for warehouse layouts
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Operational timings and planning
Health and Safety
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Duty of care
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Inspections and risk assessments-task analysis
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Equipment maintenance and care
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Raising people's awareness
Security and Loss
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Minimizing internal theft
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Minimizing external theft
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Preventative measures will be briefly discussed.
Productivity and Costs
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Fixed and variable cost
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Typical costs involved
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A model for understanding the roles of productivity, utilisation, and performance
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Setting productivity and cost targets
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The importance of having measurements and key indications of performance
Service Levels
As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:
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Internal and external customers
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The three key customer service measure
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Customer service sampling
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Effects of substandard service
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Minimising errors
Warehouse Layout
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Different types of layout with advantages and disadvantages
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Planning for flow in the warehouse
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Checklists to help on deciding the best option
Summary
Finally, in linking together all the sessions, we put forward simple overviews and a clear summary, including:
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The 7 step model for better warehouse management
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The top 20 warehousing ideals for continuous improvement
About Madrid
Madrid is a city that combines its enduring history with its cosmopolitan atmosphere to create a destination that favored amongst tourists from around the world. This is a city that is very much bursting at the seams with life and its vibrant atmosphere, cultural attractions and connection with history ensure travelers have everything they could possibly want from a European city break. At the end of a flight to Madrid, there are sites to see, picturesque streets to roam and, of course, excellent shopping opportunities to explore. Visitors can immerse themselves in Madrid's fantastic local culture, its peerless art scene and world acclaimed fine dining. In fact, there is very little that Madrid doesn't have to offer.
Things to do and places to visit in Madrid
The only problem travelers will encounter during their visit to Madrid is knowing what to do first. Sampling the mouth-watering tapas, strolling through one of the many excellent museums or even simply soaking up the atmosphere are all excellent options. Spend a sunny day wandering through the splendid squares or marvel at the intricate architecture of the churches.With so many options, flights to Madrid are great for people of any age or inclination.
When visiting Madrid, be sure to:
- See the superb collection of art is the Museo del Prado.
- Stroll down the Gran Via.
- Enjoy the atmosphere of the Plaza Mayor.
- Wander through the stunning gardens of the Parque del Buen Retiro.
- See the beautiful mansion of the Museo Lazaro Galdiano.
- Find quirky fashions in the Fuencarral market.
- Try some of the many different tapas dishes.
- Visit the statues of Don Quixote and Sancho Panza in the Plaza de Espana.
- See the breathtaking Basilica de San Francisco El Grande.
- Wander the Casa de Campo park, which is five times the size of Central Park.
- Shop in the luxury boutiques of the Golden Mile.
- Look for bargains at the El Rasto flea market.
- See Picasso's Guernica in the Reina Sofia museum.
- Snack on churros with chocolate.