Introduction
Warehouses and stores are often under-rated operations in organisations, yet they are essential in providing customer service.
The purpose of this seminar is to show how to implement all of the essential tools for the effective management of warehousing and stores. This module therefore :
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Shows how to evaluate procedures,
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Shows how to change and improve methods by eliminating wasteful activities and excess costs.
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Provides the practical skills to take back to the workplace.
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Shows how to avoid those internal problems that limit performance.
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Allows delegates to obtain added value for money
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Shows how to improve customer service.
Objectives
By the end of this seminar delegates will be able to:
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Evaluate procedures
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Change and improve methods
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Eliminate wasteful activities/costs
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Avoid all those internal problems that limit performance
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Obtain added value for money
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Improve customer service
Training Methodology
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Delegate discussion and involvement
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Case studies
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Exercises
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Best practice examples
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Supportive comprehensive course manual enabling practical application and reinforcement
Organisational Impact
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Examine the link of stock in the company operations and activities
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Analyse the key areas of warehouse operation
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Identify and understand key performance indicator
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Succeed in improving operation
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Apply the right cost and service balance
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Gain a competitive advantage
Personal Impact
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How to analyse warehouse operations
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How to make productivity improvements
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How to select and maintain equipment
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How to conduct safe operations
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How to reduce costs and improve service levels
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Use a framework for continual improvement
SEMINAR OUTLINE
The Role of the Warehouse
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Why we need a warehouse,
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What functions they cover,
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How do they fit into the supply chain
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The balance between sorting and storing
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12 initial questions to ask about warehousing activity
Product Classification
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Supply /demand variables
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ABC Analysis or the 80/20 rule
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Determining product handling groups
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Throughputs and product formats
Layout Options
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Receiving options
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Storage options
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Picking/assembly options
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Dispatching options
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Using the floor and the height space
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Organising for flow
Methods and Equipment
Here we specifically look at the lifting, storing and moving equipment available for specific layout options, including:
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Warehouse structures
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Loading bays
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Selecting fork lift trucks
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Selecting racking
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Implications for warehouse layouts
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Operational timings and planning
Health and Safety
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Duty of care
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Inspections and risk assessments-task analysis
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Equipment maintenance and care
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Raising people's awareness
Security and Loss
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Minimizing internal theft
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Minimizing external theft
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Preventative measures will be briefly discussed.
Productivity and Costs
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Fixed and variable cost
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Typical costs involved
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A model for understanding the roles of productivity, utilisation, and performance
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Setting productivity and cost targets
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The importance of having measurements and key indications of performance
Service Levels
As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:
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Internal and external customers
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The three key customer service measure
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Customer service sampling
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Effects of substandard service
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Minimising errors
Warehouse Layout
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Different types of layout with advantages and disadvantages
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Planning for flow in the warehouse
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Checklists to help on deciding the best option
Summary
Finally, in linking together all the sessions, we put forward simple overviews and a clear summary, including:
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The 7 step model for better warehouse management
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The top 20 warehousing ideals for continuous improvement
About London
The UK capital of London is a city that combines the old and the new. It is as equally famous for the latest fashion and innovation as it is for its impressive heritage. London's attractions range from the Royal Palace to the DIY atmosphere of its markets. It is also a picturesque city of parks and of course, the majestic Thames River. The city extends for miles beyond its ancient core and each neighborhood has its own charming atmosphere for visitors to explore. London also wears its status as a world city proudly and the influence of different cultures is plain to see in the food and fashion of the capital.
Things to do and places to visit in London
With so many attractions in London, anyone can find something to delight them. Art lovers will enjoy the world-renowned museums and galleries, most of which are free. Sports fans are spoilt for choice by the city's array of football clubs. Theatre and music fans have a vast list of venues to visit, whilst shopaholics have Harrods, Oxford Street, Camden and much more to look forward to after arranging flights to London.
Some unmissable London attractions include:
- Seeing priceless masterpieces in the Tate Britain or the National Gallery.
- Watching the changing of the guard at Buckingham Palace.
- Visiting Trafalgar Square's famous monument.
- Marveling at the Crown Jewels in the Tower of London.
- Getting a bird's eye view of the city from the London Eye.
- Tasting one of Brick Lane's famous curries.
- Browsing the exclusive shops of Knightsbridge.
- Visiting a market – Spitalfields for antiques, Camden for clothes or Borough Market for street food.
- Admiring design from around the world in the Victoria and Albert Museum.
- Looking for clues at the home of fiction's most famous detective, Sherlock Holmes.
- Strolling through one of the lovely parks, including Hyde Park, St James' Park or Kew Gardens.
- Eating Britain's most famous dish, fish and chips.
- Watching the street performers in Covent Garden.
- Enjoying the views at a South Bank cafe.