Introduction

Why can't people just leave their problems at the front gate? People's problems can include work-related stress, marriage problems, lack of motivation, work stress, long hours of work, turnover, under-staffing, nationalization, bullying, and job insecurity all impact on employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.

The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.

This program allows delegates to critically analyze their HR approach to managing people's problems in the workplace and put development plans in place to manage this vital workplace issue.

The ability to manage people's problems at work is a critical skill for all people managers and HR professionals.

• Understand people problems at work
• Know how to motivate others
• Learn about workplace stress and best practice workplace interventions
• Introduce effective Employee Assistance Programs (EAP)
• Understand Post-Traumatic Stress Disorder (PTSD)

Course Objectives of Managing People at Work

• To understand people problems at work
• To identify and develop critical skills needed for stress management
• To develop effective workplace interventions
• To understand how to motivate & counsel others
• To apply best practice in the management of employee problems

Course Process of Managing People at Work

This Course will be presented in a highly interactive presentation style. Individual and group activities will intersperse the sessions. DVD presentations will highlight major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.

Course Benefits of Managing People at Work

• Develop practical skills in people management
• Develop practical skills in trauma and crisis management
• Learn how stress affects individuals mental health at work
• Actively identify and reduce stress in self and others
• Learn the skills and knowledge necessary to motivate others

Course Results of Managing People at Work

• Reduced costs in relation to stress at work
• Improved employee health, happiness & performance
• Improved employee commitment and engagement
• Staff trained to handle the crisis effectively
• Management of the economic impact on organizational, individual and team performance

Core Competencies of Managing People at Work

• Understanding of stress management theory & practice
• Apply effective stress management interventions in their workplace
• Able to implement an effective Employee Assistance Program (EAP)
• Understanding of PTSD and CISD
• Develop an effective motivation strategy

Course Outlines of Managing People at Work

Day One

People Problems at Work

• Introduction to Human Psychology
• Understanding people problems
• Ways of helping people
• Impact of work - performance issues
• Employee Assistance Programs (EAPs)
• Steps to establish an EAP

Day Two

Understanding Stress

• What is stress? - Recognizing the physical and behavioral signs, Stress in the mind and body
• What contributes to workplace pressures?
• The impact of stress on personal performance - the positive and negative effects of stress
• The symptoms of short term and long term stress
• Stress management techniques
• Individual Testing: The major causes of stress at work and at home

Day Three

Basic Counselling Skill

• What is communication?
• Techniques for interviewing/basic counseling skill
• Developing Active listening skills
• Understanding body language
• SOLER Techniques for counseling
• Motivational Coaching Techniques

Day Four

Understanding Motivation

• The Psychology of Motivation
• Motivation at work
• Team & Group Motivation
• Reward
• Case study: Absenteeism

Day Five

Critical Incident Stress (CISD) and Trauma Counselling

• What constitutes a traumatic event
• A Model for Workplace Trauma Management
• Policy, Plans, and Procedures
• Media Management, Preventive Training, and Information
• Debriefing & Grief Counselling
• Traumatic stress and Posttraumatic Stress Disorder