5 - 9 May 2025
Amsterdam (Netherlands)
Hotel : Grand Hotel Amrâth Amsterdam
Cost : 5250 € Euro
The key to understanding and managing people effectively is to know something about what makes people tick. What are the things that determine individual behavior and motivation? This program looks at the underlying assumptions we make about human behavior and explains them. In particular, the workshop will apply this knowledge to understand how to make Performance management more effective and efficient.
As a result of attending this workshop, delegates will have developed:
A clearer understanding of human behavior
A clear appreciation of how attitude affects behavior and motivation
Be clearer on how to manage employee performance by:
Having practiced performance appraisal interviewing
Having worked through discipline and grievance case studies and examples
A clearer understanding of their behavior and attitudes
The workshop uses a variety of learning methods, including mini-lectures, extended case studies, and self-questionnaires. There will also be small group work, class discussion, and multimedia training aids.
Be more effective as a manager or supervisor
Get the best out of your people
Have developed a clearer picture of their attitudes and behavior, and therefore also, of the motivation, attitudes, and behavior of other people.
Improve your skills in practical performance management – such as appraisal, discipline, and grievance
Delegates will be. better able to achieve results that rely on interaction with other people
Delegates will be able to get the maximum out of the performance management system
Delegates will be able to develop their confidence and interpersonal skills
Communication skills – oral and body language
Interpersonal relationship skills
Performance management
Self - development
Day 1
Performance and the Individual
Psychological profiles - Jungian typology and understanding human behavior
How competency frameworks support performance management
Human behavior questionnaire
The Iceberg model to understand the behavior
Models of Performance Management
The Johari window
Day 2
Managing Employee Performance
Discipline, capability, and grievance
Recognizing the difference between Capability and conduct issues
The “rules of Natural Justice”
The purposes of discipline
Inefficiency and box markings
Models of motivation and behavior
Day 3
The Assertiveness Model of Behaviour and Attitudes
Identifying and recognizing the types of behavior:
Aggressive
Indirectly aggressive
Passive (aggressive)
Assertive
Communication skills
Being proactive with people
Day 4
Exercises with Behaviour and Attitudes
Managing performance -The Performance Appraisal Interview
Role plays – dealing with discipline and Grievance cases
Case studies –real stories explored and developed
Day 5
Attitudes and Attitudes to Self
The Behaviour mirror diagnostic tool
Social styles –a behavior model
Program review