Introduction
The key to understanding and managing people effectively is to know something about what makes people tick. What re the things that determine individual behavior and motivation. This program looks at the underlying assumptions we make about human behavior and explains them. In particular the workshop will apply this knowledge to understand how to make Performance management more effective and efficient.
Course Outlines of Managing Employee Performance, Behaviour & Attitudes
As a result of attending this workshop, delegates will have developed:
- A clearer understanding of human behavior
- A clear appreciation of how attitude affects behavior and motivation
- Be clearer on how to manage employee performance by:
- Having practiced performance appraisal interviewing
- Having worked through discipline and grievance case studies and examples
- A clearer understanding of their behavior and attitudes
Course Process of Managing Employee Performance, Behaviour & Attitudes
The workshop uses a variety of learning methods, including mini-lectures, extended case studies, and self questionnaires. There will also be small group work, class discussion, and multimedia training aids.
Course Benefits of Managing Employee Performance, Behaviour & Attitudes
- Be more effective as a manager or supervisor
- Get the best out of your people
- Have developed a clearer picture of their own attitudes and behavior, and therefore also, of the motivation, attitudes, and behavior of other people.
- Improve your skills in practical performance management – such as appraisal, discipline, and grievance
Course Results of Managing Employee Performance, Behaviour & Attitudes
- Delegates will be better able to achieve results that rely on interaction with other people
- Delegates will be able to get the maximum out of the performance management system
- Delegates will be able to develop their confidence and interpersonal skills
Core Competencies of Managing Employee Performance, Behaviour & Attitudes
- Communication skills – oral and body language
- Interpersonal relationship skills
- Performance management
- Self - development
Course Outlines of Managing Employee Performance, Behaviour & Attitudes
Day One
Performance and the Individual
- Psychological profiles - Jungian typology and understanding human behavior
- How competency frameworks support performance management
- Human behavior questionnaire
- The Iceberg model to understand the behavior
- Models of Performance Management
- The Johari window
Day Two
Managing Employee Performance
- Discipline, capability, and grievance
- Recognizing the difference between Capability and conduct issues
- The “rules of Natural Justice”
- The purposes of discipline
- Inefficiency and box markings
- Models of motivation and behavior
Day Three
The Assertiveness Model of Behaviour and Attitudes
- Identifying and recognizing the types of behavior:
- Aggressive
- Indirectly aggressive
- Passive (aggressive)
- Assertive
- Communication skills
- Being proactive with people
Day Four
Exercises with Behaviour and Attitudes
- Managing performance -The Performance Appraisal Interview
- Role plays – dealing with discipline and Grievance cases
- Case studies –real stories explored and developed
Day Five
Attitudes and Attitudes to Self
- The Behaviour mirror diagnostic tool
- Social styles –a behavior model
- Program review
About Geneva
Thanks to its incomparable cultural and historical heritage as well as varied and splendid landscapes, Europe never disappoints! Geneva is no exception! If you want a relaxing vacation without putting your favorite activities aside, then you’ll love a trip to Geneva! Seductive for museum and art gallery lovers, or fans of shopping, lush parks, or even for night owls, it is a lovely destination with things to please all kinds of tourists, young or old. Its proximity to other European destinations will also help you combine your stay in Geneva with other tours.