Management

Training Course: Knowledge Management


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MA9228

18 - 22 Nov 2024

Amsterdam (Netherlands)

Hotel : Grand Hotel Amrâth Amsterdam

Cost : 5250 € Euro

 

Introduction

The course will focus on the people aspects of Knowledge Management rather than the technology concerned. Knowledge Management needs the creation of a culture in which people are willing to share not only their successes but also, sometimes their failures.

The knowledge inside any organization is probably the greatest asset you have; so the need to protect and develop it. This course will show you how to do so and how to develop the necessary practices. The use of enterprise social networking, blogs, and multimedia for example are transforming knowledge management and contributing to efforts to make work enjoyable and interesting.

Course Objectives of Knowledge Management

At the end of this course the participants will be able to:

  • Capture shared knowledge
  • Create a culture of sharing
  • Build systems that recognize efforts to share knowledge
  • Ensure that departments initiate knowledge sharing and reciprocate to initiatives from elsewhere
  • Create an atmosphere of mutual trust
  • Develop the supervisory and management teams towards empowering employees
  • Motivate employees positively to be team players
  • Engage the workforce in the day to day activities of the organization
  • Introduce a performance management system that encourages knowledge management

Target Audience of Knowledge Management

  • Head of departments
  • Managers
  • Human Recourses

Targeted Competencies of Knowledge Management

  • Performance management
  • Empowering & Engagement
  • Networking
  • Management skills

Course Outlines of Knowledge Management

Day 1

 Knowledge Management, Empowerment, and Engagement

  • Definition of a learning organization, people, teams, organization
  • Understanding competitive advantage, productivity and profit
  • Characteristics of engaged employees and disengaged employees
  • Characteristics of empowered employees and un-empowered employees
  • Motivation – Intrinsic and extrinsic

Day 2

Techniques for Engaging Employees

  • Informal participative decision-making programs
  • Job enrichment
  • Self-managed work teams
  • Informal and formal consultation processes
  • Enterprise Social Networking, Blogs Multimedia

Day 3:

The Role of the Supervisor and Team Leader in Knowledge Management

  • Getting the “Quid Pro Quo” – initiative VS reciprocation
  • The Interpersonal skills involved – listening, communicating, assertiveness and influence
  • The responsibility for people
  • Delegation
  • Recognition for efforts to share knowledge

Day 4

Empowered Performance Reviews

  • Making Knowledge Management a part of performance management
  • Motivating through feedback
  • The importance of praise and how to make it more effective
  • Coaching
  • Providing genuine development, continuous learning

Day 5

Handling Change, Networking, and Systems

  • The change curve
  • Upwards management
  • Involving suppliers and contractors, supply chain
  • People to people business
  • Return to social networking

Management

Training Course: Knowledge Management


Register Now
Quick Inquiry
Discount Group Download Brochure (15)

MA9228

18 - 22 Nov 2024

Amsterdam (Netherlands) - Grand Hotel Amrâth Amsterdam

Hotel : Grand Hotel Amrâth Amsterdam

Cost: 5250 € Euro


  About Amsterdam

Amsterdam, capital of the Netherlands, is a popular destination amongst travelers from all around the world. Once just a little fishing village, Amsterdam is now a major international city after having become an important port during the 1600s. Throughout its history, the city has had many famous residents, including artists, philosophers and other historical figures. There is much to discover along Amsterdam's quaint streets and picturesque canals. So much so that a flight to Amsterdam comes with a guarantee of cultural and historical attractions that will provide memories to last a lifetime. Amsterdam is a hotbed of culture for travelers of all ages and tastes.


  Things to do and places to visit in Amsterdam

From the moment passengers step off their flight to Amsterdam, they will find it a friendly city with a lively atmosphere. Its flat geography means that it is perfect for exploring by bicycle. If you're feeling less active, it the city is also well-served by public transport. The so-called Venice of the North has something for every visitor. Culture vultures have museums, galleries and theaters to see, Families can visit the zoo or the Science Center NEMO.

When visiting Amsterdam, be sure to:

  • See the picture-perfect and colorful houses of the Grachtengordel district.
  • See the iconic works of one of Holland's most famous artists at the Van Gogh Museum.
  • Visit the house where Anne Frank and her family hid from the Nazis.
  • Browse through the extensive collection of fantastic art in the Rijksmusem.
  • Wander through the blaze of colors that is the Singel Flower Market.
  • See the city at a leisurely pace on a canal cruise.
  • Marvel at one of the city's many historic churches.
  • Learn about life aboard a ship at the National Maritime Museum.
  • Discover the Begijnhof's well-preserved medieval architecture.
  • See animals of all kinds, as well as the butterfly pavilion and aquarium, at the Artis Zoo.
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