IT manager

Training Course: ITIL Specialist - Create, Deliver & Support


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IT234737

28 Apr - 2 May 2025

Barcelona (Spain)

Hotel : Grupotel Gran Via 678

Cost : 6000 € Euro

Introduction

The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation.This 5-days course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.The course agenda covers the ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model. This training is designed to be a preperation for the ITIL Specialist - Create, Deliver & Support exam.

Course Objective of ITIL Specialist - Create, Deliver & Support

At the end of this program participants will be able to:

  • Understand how to plan and build a service value stream to create, deliver, and support services

  • Understand the planning and management of resources in the SVS

  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams

  • create, deliver, and support services

  • Discover how to prioritize, structure, and coordinate work and activities

  • service integration management (SIAM)

Target Audience of ITIL Specialist - Create, Deliver & Support

This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

  • Customer/User Experience (CX) Managers/Designers

  • Account Managers

  • Service Delivery Managers

  • Service Level Managers

  • Enterprise/Service and Solution Architects

  • Business Analysts

  • Project Managers

  • Portfolio Managers

  • Supplier Relationship Managers

  • Vendor Managers

  • Contract Managers.

Prerequisites for ITIL Specialist - Create, Deliver & Support

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. 

Course OIutline for ITIL Specialist - Create, Deliver & Support

day 1 : Plan and build a service value stream to create, deliver, and support services

  • Organisational structure

  • Integrated/collaborative teams

  • Team capabilities, roles, competencies

  • Team culture and differences

  • Working to a customer-orientated mindset

  • Employee satisfaction management

  • The value of positive communications

day 2 : The use a ‘shift left’ approach

  • Team collaboration and integration

  • Workforce planning

  • Results based measuring and reporting

  • The culture of continual improvement

  • Integration and data sharing

  • Reporting and advanced analytics

  • Collaboration and workflow

  • Robotic process automation (RPA)

  • Artificial intelligence and machine learning

  • Continuous integration and delivery/deployment (CI/CD)

  • Information models

day 3 : Value stream to design, develop and transition new services

  • Service design

  • Software development and Management

  • Deployment management

  • Release management

  • Service Validation and testing

  • Change Enablement

day 4 : value stream to provide user support

  • Service desk

  • Incident management

  • Problem management

  • Knowledge management

  • Service level management

  • Monitoring and event management

day 5 : create, deliver, and support services

  • Managing queues and backlogs

  • Prioritizing work

  • Buy vs build considerations

  • Sourcing options

  • Service integration and management (SIAM)

IT manager

Training Course: ITIL Specialist - Create, Deliver & Support


Register Now
Quick Inquiry
Discount Group Download Brochure (40)

IT234737

28 Apr - 2 May 2025

Barcelona (Spain) - Grupotel Gran Via 678

Hotel : Grupotel Gran Via 678

Cost: 6000 € Euro


  About Barcelona

Barcelona, the main city of Catalonia on Spain's east coast, is known for its fantastic weather and proud local culture. It is also Spain's second largest city and has all the cosmopolitan trappings you would expect. Among Barcelona's many attractions are the delicious seafood, stunning architecture and vibrant atmosphere. It began life as a Roman city and has remained important ever since. Today, it is a buzzing city offering more than enough reasons to look for flights to Barcelona. Between UNESCO World Heritage Sites, famous sports teams plus great food, there's no shortage of ways to amuse oneself.


  Things to do and places to visit in Barcelona

Barcelona really does have something for everyone. The attractions of Barcelona include beautiful beaches to relax on, almost endless historical locations to explore, all the shops you could ever wish for, one of the world's most admired football clubs and world-class eateries - you may never want to leave. Luckily, with so much to do the city's compactness makes it easy to explore. Simply wandering through the streets is a great way to soak up the atmosphere.

Just some of the great things to do in Barcelona include:

  • Marvel at Gaudi's masterwork, the Sagrada Familia.
  • Sample the wide range of tapas in Barcelona's bars.
  • See the somewhat surreal architecture of Antoni Gaudi.
  • Wander through Park Guell, which offers great views over the city and out to sea.
  • See the Cubist master’s early work in the Picasso Museum.
  • Get lost in the winding streets of the Gothic Quarter, known locally as the Barri Gotic.
  • Browse the upmarket shops along the Passeig de Gracia.
  • Soak up the tranquil atmosphere in the Cathedral of the Sea.
  • Watch the silky skills of FC Barcelona in a game at the Camp Nou.
  • Enjoy authentic paella with fresh seafood.
  • Climb Montjuic for spectacular views.
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