Introduction:

Welcome to the ITIL 4 Managing Professional Transition training program, brought to you by Global Horizon Training Center. This program is specifically designed for IT professionals who have achieved ITIL v3 certifications and wish to transition to the ITIL 4 Managing Professional designation. Through this comprehensive course, participants will gain the advanced knowledge, practical guidance, and skills necessary to navigate and implement ITIL 4 concepts in modern IT environments.

Objectives:

Bridge ITIL v3 to ITIL 4:

• Understand the key differences and updates from ITIL v3 to ITIL 4

• Explore the new Service Value System (SVS) and the Four Dimensions model

Integrate ITIL 4 Core Modules:

• Overview of the four modules of ITIL 4 Managing Professional (MP):

  • Create, Deliver and Support

  • Drive Stakeholder Value

  • High-Velocity IT

  • Direct, Plan and Improve

Apply ITIL 4 Concepts in Practice:

• Enhance decision-making using guiding principles

• Adopt a holistic approach to service management

• Embed continual improvement into service delivery

Prepare for Certification:

• Gain the necessary knowledge and confidence to successfully pass the ITIL 4 Managing Professional Transition exam

Target Audience:

This program is intended for experienced ITIL v3 certified professionals (holding 17 or more credits) who wish to transition to the ITIL 4 Managing Professional stream. It is also valuable for senior IT leaders, service managers, and professionals seeking to align IT service management with evolving business needs and digital transformation initiatives.

Outlines:

Day 1: ITIL 4 Overview and Transition Path

• Introduction to ITIL 4 and the Service Value System (SVS)

• The Four Dimensions of Service Management

• Transitioning from ITIL v3 to ITIL 4

• Guiding principles and their practical application

Day 2: Create, Deliver and Support (CDS)

• Planning and building service value streams

• Managing workflows, teams, and service performance

• Coordinating resources and delivery across the service value chain

Day 3: Drive Stakeholder Value (DSV)

• Understanding stakeholder needs and expectations

• Managing customer journeys and service interactions

• Improving user engagement, experience, and communication

Day 4: High-Velocity IT (HVIT) and Direct, Plan and Improve (DPI)

• Applying Agile, Lean, and DevOps in service management

• Enabling digital transformation and innovation

• Governance, planning, and continuous improvement practices

Day 5: Exam Preparation and Case Study

• Review of key concepts and integration across modules

• Real-world case studies and scenario-based discussions

• Exam tips, practice questions, and Q&A session