7 - 11 Sep 2025
Cairo (Egypt)
Hotel : Holiday Inn & Suites Cairo Maadi, an IHG Hotel
Cost : 3875 € Euro
Welcome to the ITIL 4 Managing Professional Transition training program, brought to you by Global Horizon Training Center. This program is specifically designed for IT professionals who have achieved ITIL v3 certifications and wish to transition to the ITIL 4 Managing Professional designation. Through this comprehensive course, participants will gain the advanced knowledge, practical guidance, and skills necessary to navigate and implement ITIL 4 concepts in modern IT environments.
Bridge ITIL v3 to ITIL 4:
Understand the key differences and updates from ITIL v3 to ITIL 4
Explore the new Service Value System (SVS) and the Four Dimensions model
Integrate ITIL 4 Core Modules:
Overview of the four modules of ITIL 4 Managing Professional (MP):
Create, Deliver and Support
Drive Stakeholder Value
High-Velocity IT
Direct, Plan and Improve
Apply ITIL 4 Concepts in Practice:
Enhance decision-making using guiding principles
Adopt a holistic approach to service management
Embed continual improvement into service delivery
Prepare for Certification:
Gain the necessary knowledge and confidence to successfully pass the ITIL 4 Managing Professional Transition exam
This program is intended for experienced ITIL v3 certified professionals (holding 17 or more credits) who wish to transition to the ITIL 4 Managing Professional stream. It is also valuable for senior IT leaders, service managers, and professionals seeking to align IT service management with evolving business needs and digital transformation initiatives.
Day 1: ITIL 4 Overview and Transition Path
Introduction to ITIL 4 and the Service Value System (SVS)
The Four Dimensions of Service Management
Transitioning from ITIL v3 to ITIL 4
Guiding principles and their practical application
Day 2: Create, Deliver and Support (CDS)
Planning and building service value streams
Managing workflows, teams, and service performance
Coordinating resources and delivery across the service value chain
Day 3: Drive Stakeholder Value (DSV)
Understanding stakeholder needs and expectations
Managing customer journeys and service interactions
Improving user engagement, experience, and communication
Day 4: High-Velocity IT (HVIT) and Direct, Plan and Improve (DPI)
Applying Agile, Lean, and DevOps in service management
Enabling digital transformation and innovation
Governance, planning, and continuous improvement practices
Day 5: Exam Preparation and Case Study
Review of key concepts and integration across modules
Real-world case studies and scenario-based discussions
Exam tips, practice questions, and Q&A session