Introduction

This comprehensive 5-day course is designed to enhance the skills of IT/System Analysts in analyzing, optimizing, securing, and managing IT systems, as well as formulating IT policies for organizations.
Participants will explore a wide array of topics, from system analysis to the implementation of Microsoft Intune, ITIL practices, and policy formulation.

Objectives

By the end of this program, participants will be able to:

• Understand system analysis, optimization, and vendor management.

• Learn how to implement and manage Microsoft Intune for device management.

• Apply ITIL practices to enhance IT service management.

• Formulate and implement IT policies for organizations.

• Develop security protocols and best practices for data protection.

• Provide effective training and support to end-users.

Target Audience

This program is ideal for:

• Business Intelligence & Support Unit professionals

• IT Systems Analysts and Enterprise Architects

• IT Governance and Compliance Officers

• Data Management & Business Intelligence Experts

• IT Policy & Strategy Developers

• IT Support and Optimization Specialists

• Technical Leads & IT Project Managers

Outlines

Day 1: System Analysis & Requirements Gathering

• Introduction to System Analysis: Understanding the fundamentals of system analysis and its importance in IT management.

• Analyzing Current IT Systems: Identifying areas for system improvement and optimization.

• Business Objectives Alignment: Ensuring IT solutions are aligned with business goals and needs.

• Requirements Gathering: Effective methods for gathering and analyzing IT requirements from stakeholders.

• IT Policy Formulation: Introduction to developing a comprehensive IT policy for organizational governance.

Day 2: Technical Support, System Monitoring & IT Policy Development

• Providing Technical Support: Advanced troubleshooting techniques to resolve system issues.

• Minimizing Downtime: Implementing strategies to prevent business disruptions.

• System Monitoring: Tools and techniques to monitor and assess system performance.

• Formulating IT Policies: Structuring IT policies for security, data management, and compliance.

• Implementing IT Policies: How to enforce and monitor compliance within an organization.

Day 3: Implementation, Integration & Microsoft Intune

• Microsoft Intune Overview: Introduction to Microsoft Intune for managing devices and applications.

• Configuring Microsoft Intune: How to configure and deploy Microsoft Intune for an organization.

• Device Management with Intune: Managing endpoints and maintaining security across all devices.

• Integration with IT Systems: How to ensure seamless integration of new systems, including Microsoft Intune, with existing infrastructure.

• Supporting Hybrid Work Models: Leveraging Microsoft Intune to support remote and hybrid work environments.

Day 4: Documentation, Vendor Management & ITIL Practices

• Documentation of IT Systems: Preparing and maintaining detailed system documentation for transparency and efficiency.

• Change Management Documentation: Managing system changes and updates to ensure continuity.

• ITIL Overview: Introduction to Information Technology Infrastructure Library (ITIL) practices.

• Applying ITIL to Service Management: Implementing ITIL for better IT service delivery and management.

• Vendor Management: Best practices for managing relationships with vendors, addressing technical issues, and ensuring smooth operations.

Day 5: Data Security & Continuous Improvement

• Data Security: Implementing IT security measures and compliance with data protection policies.

• ITIL Service Lifecycle: Understanding the five stages of ITIL service lifecycle and their applications.

• Training End-Users: Conducting end-user training on system functionalities, data security, and IT policy compliance.

• Continuous Improvement: Best practices for staying updated on industry trends, technologies, and service management improvements.

• ITIL for Continuous Improvement: How to use ITIL to ensure ongoing service improvement in your organization.