Introduction

This specialized training program, designed by Global Horizon Training Center, equips professionals working in Business Intelligence & Support Units with the knowledge and methodologies to analyze, optimize, and formulate policies for IT systems. As businesses increasingly rely on data-driven decision-making, this course provides essential strategies to assess IT infrastructures, enhance system performance, and establish effective policies aligned with business objectives. Participants will gain hands-on insights into evaluating system efficiencies, implementing process automation, and ensuring compliance with industry standards.

Objectives

By the end of this program, participants will be able to:

• Understand the principles of IT systems analysis and business intelligence alignment.

• Identify and assess bottlenecks in IT processes and propose optimization solutions.

• Develop strategic policies to enhance IT system efficiency and security.

• Implement data governance and risk management frameworks.

• Apply performance metrics and KPIs to evaluate IT system effectiveness.

• Enhance cross-functional collaboration between IT and business units.

• Utilize automation tools and AI-driven analytics for IT systems improvement.

Organizational Impact

This training program is designed to:

• Strengthen the organization's IT efficiency, scalability, and sustainability.

• Improve data-driven decision-making through optimized IT systems.

• Reduce operational costs by identifying and eliminating inefficiencies.

• Establish robust IT governance policies aligned with business goals.

• Ensure regulatory compliance through structured IT policy formulation.

• Enhance collaboration between IT and business intelligence teams.

Target Audience

This program is ideal for:

• Business Intelligence & Support Unit professionals

• IT Systems Analysts and Enterprise Architects

• IT Governance and Compliance Officers

• Data Management & Business Intelligence Experts

• IT Policy & Strategy Developers

• IT Support and Optimization Specialists

• Technical Leads & IT Project Managers

Outlines

Day 1: Fundamentals of IT Systems Analysis

• Introduction to IT Systems Analysis and Business Intelligence

• Understanding IT Infrastructure Components

• Key Performance Metrics for IT Systems Evaluation

• Identifying System Bottlenecks and Performance Gaps

• Business Process Mapping & IT Alignment

Day 2: IT Optimization Strategies & Automation

• Frameworks for IT Process Optimization

• Business Intelligence in IT Decision-Making

• Introduction to Automation & AI in IT System Enhancement

• Streamlining Data Processing Workflows

• Tools and Techniques for IT Performance Improvement

Day 3: IT Policy Formulation & Governance

• Principles of IT Governance and Compliance

• Developing IT Policies for Security, Efficiency, and Scalability

• Frameworks: ITIL, COBIT, and NIST Guidelines

• Risk Management in IT Systems & Business Intelligence

• Interactive Session: Crafting IT Policy Drafts for Business Units

Day 4: Data-Driven Decision-Making & System Performance Monitoring

• Leveraging Data Analytics for IT Optimization

• Role of BI Tools in System Performance Analysis

• IT Service Management & Incident Response

• Measuring IT Effectiveness: KPIs and SLAs

• Practical Exercise: Building a Data-Driven IT Optimization Strategy

Day 5: Future Trends & Implementation of IT Strategies

• Emerging Technologies in IT Systems Analysis & Optimization

• AI & Machine Learning for Predictive IT System Management

• Cybersecurity Trends & Risk Prevention Strategies

• Implementing IT Change Management & Adoption Plans

• Final Case Study: Developing a Comprehensive IT Optimization & Policy Framework

• Group Discussion & Certification Distribution