Introduction

This Training Program is designed on the latest standards and the quality management system requirements specified in the International Standard.

The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.

The potential benefits to an organization of implementing a quality management system based on this International Standard are:

• a) the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;
• b) facilitating opportunities to enhance customer satisfaction;
• c) addressing risks and opportunities associated with its context and objectives;
• d) the ability to demonstrate conformity to specified quality management system requirements.

Course Objectives

During this training program, participants will gain knowledge in the following topics;

• The quality management principles described in ISO 9000
• understanding and consistency in meeting requirements;
• the consideration of processes in terms of added value;
• the achievement of effective process performance;
• improvement of processes based on the evaluation of data and information.
• The concept of risk-based thinking.
• Understand the relation with other management system standards.

Course Outlines

Day 1

Context of The Organization

• Understanding the organization and its context
• Understanding the needs and expectations of interested parties
• Determining the scope of the quality management system
• Quality management system and its processes

Day 2

Planning

• Actions to address risks and opportunities
• Quality objectives and planning to achieve them
• Planning of changes

Day 3

Leadership

• Leadership and commitment
• Policy
• Organizational roles, responsibilities and authorities

Day 4

Operation

• Operational planning and control
• Requirements for products and services
• Design and development of products and services
• Control of externally provided processes, products, and services
• Production and service provision8.6 Release of products and services
• Control of nonconforming outputs

Day 5

Support

• Resources
• Competence
• Awareness
• Communication
• Documented information

Day 6

Performance evaluation

• Monitoring, measurement, analysis, and evaluation
• Internal audit
• Management review

Day 7

Improvement

• General
• Nonconformity and corrective action
• Continual improvement

Day 8

The success elements of TQM

• Customer-driven quality
• Plan, Do Check, Act (PDCA) model
• Eight-step problem-solving methodology
• Process thinking
• Eliminating the nonvalue added
• Lean thinking
• The seven types of waste in organizations
• Visual management and the 5S program
• Six sigma

Day 9

Improvement tools and methodologies

• What is a quality tool?
• The seven quality control tools
• Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
• Brainstorming
• Tree diagrams: how-how and why-why diagrams
• Force field analysis
• Affinity diagrams
• Process mapping: 'the turtle'
• Poka-yoke
• Management by facts and data
• Continual improvement and Kaizen
• Enhanced employee participation through idea-generating systems
• Employee reward and recognition

Day 10

Elements of a continuous improvement process

• The eight steps to achieve improvement
• Critical success factors and common failure factors in TQM