Management

Training Course: ISO 9001:2015 Quality management systems


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MA234769

17 - 28 Feb 2025

Amsterdam (Netherlands)

Hotel : Grand Hotel Amrâth Amsterdam

Cost : 8400 € Euro

Introduction

This Training Program is designed on the latest standards and the quality management system requirements specified in the International Standard.

The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.

The potential benefits to an organization of implementing a quality management system based on this International Standard are:

  • a) the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;
  • b) facilitating opportunities to enhance customer satisfaction;
  • c) addressing risks and opportunities associated with its context and objectives;
  • d) the ability to demonstrate conformity to specified quality management system requirements.

Course Objectives

During this training program, participants will gain knowledge in the following topics;

  • The quality management principles described in ISO 9000
  • understanding and consistency in meeting requirements;
  • the consideration of processes in terms of added value;
  • the achievement of effective process performance;
  • improvement of processes based on the evaluation of data and information.
  • The concept of risk-based thinking.
  • Understand the relation with other management system standards.

Course Outlines

Day 1

Context of The Organization

  • Understanding the organization and its context
  • Understanding the needs and expectations of interested parties
  • Determining the scope of the quality management system
  • Quality management system and its processes

Day 2

Planning

  • Actions to address risks and opportunities
  • Quality objectives and planning to achieve them
  • Planning of changes

Day 3

Leadership

  • Leadership and commitment
  • Policy
  • Organizational roles, responsibilities and authorities

Day 4

Operation

  • Operational planning and control
  • Requirements for products and services
  • Design and development of products and services
  • Control of externally provided processes, products, and services
  • Production and service provision8.6 Release of products and services
  • Control of nonconforming outputs

Day 5

Support

  • Resources
  • Competence
  • Awareness
  • Communication
  • Documented information

Day 6

Performance evaluation

  • Monitoring, measurement, analysis, and evaluation
  • Internal audit
  • Management review

Day 7

Improvement

  • General
  • Nonconformity and corrective action
  • Continual improvement

Day 8

The success elements of TQM

  • Customer-driven quality
  • Plan, Do Check, Act (PDCA) model
  • Eight-step problem-solving methodology
  • Process thinking
  • Eliminating the nonvalue added
  • Lean thinking
  • The seven types of waste in organizations
  • Visual management and the 5S program
  • Six sigma

Day 9

Improvement tools and methodologies

  • What is a quality tool?
  • The seven quality control tools
  • Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
  • Brainstorming
  • Tree diagrams: how-how and why-why diagrams
  • Force field analysis
  • Affinity diagrams
  • Process mapping: 'the turtle'
  • Poka-yoke
  • Management by facts and data
  • Continual improvement and Kaizen
  • Enhanced employee participation through idea-generating systems
  • Employee reward and recognition

Day 10

Elements of a continuous improvement process

  • The eight steps to achieve improvement
  • Critical success factors and common failure factors in TQM

Management

Training Course: ISO 9001:2015 Quality management systems


Register Now
Quick Inquiry
Discount Group Download Brochure (38)

MA234769

17 - 28 Feb 2025

Amsterdam (Netherlands) - Grand Hotel Amrâth Amsterdam

Hotel : Grand Hotel Amrâth Amsterdam

Cost: 8400 € Euro


  About Amsterdam

Amsterdam, capital of the Netherlands, is a popular destination amongst travelers from all around the world. Once just a little fishing village, Amsterdam is now a major international city after having become an important port during the 1600s. Throughout its history, the city has had many famous residents, including artists, philosophers and other historical figures. There is much to discover along Amsterdam's quaint streets and picturesque canals. So much so that a flight to Amsterdam comes with a guarantee of cultural and historical attractions that will provide memories to last a lifetime. Amsterdam is a hotbed of culture for travelers of all ages and tastes.


  Things to do and places to visit in Amsterdam

From the moment passengers step off their flight to Amsterdam, they will find it a friendly city with a lively atmosphere. Its flat geography means that it is perfect for exploring by bicycle. If you're feeling less active, it the city is also well-served by public transport. The so-called Venice of the North has something for every visitor. Culture vultures have museums, galleries and theaters to see, Families can visit the zoo or the Science Center NEMO.

When visiting Amsterdam, be sure to:

  • See the picture-perfect and colorful houses of the Grachtengordel district.
  • See the iconic works of one of Holland's most famous artists at the Van Gogh Museum.
  • Visit the house where Anne Frank and her family hid from the Nazis.
  • Browse through the extensive collection of fantastic art in the Rijksmusem.
  • Wander through the blaze of colors that is the Singel Flower Market.
  • See the city at a leisurely pace on a canal cruise.
  • Marvel at one of the city's many historic churches.
  • Learn about life aboard a ship at the National Maritime Museum.
  • Discover the Begijnhof's well-preserved medieval architecture.
  • See animals of all kinds, as well as the butterfly pavilion and aquarium, at the Artis Zoo.
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