Introduction

This Training Program is designed on the latest standards and the quality management system requirements specified in the International Standard.

The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.

The potential benefits to an organization of implementing a quality management system based on this International Standard are:

• a) the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;

• b) facilitating opportunities to enhance customer satisfaction;

• c) addressing risks and opportunities associated with its context and objectives;

• d) the ability to demonstrate conformity to specified quality management system requirements.

Course Objectives

During this training program, participants will gain knowledge in the following topics;

• The quality management principles described in ISO 9000

• understanding and consistency in meeting requirements;

• the consideration of processes in terms of added value;

• the achievement of effective process performance;

• improvement of processes based on the evaluation of data and information.

• The concept of risk-based thinking.

• Understand the relation with other management system standards.

Outlines

Day 1: Understanding the Organization

• Context of The Organization
  • Understanding the organization and its context
  • Understanding the needs and expectations of interested parties
  • Determining the scope of the quality management system
  • Quality management system and its processes

Day 2: Quality Planning

• Planning
  • Actions to address risks and opportunities
  • Quality objectives and planning to achieve them
  • Planning of changes

Day 3: Leadership and Organizational Structure

• Leadership
  • Leadership and commitment
  • Policy
  • Organizational roles, responsibilities, and authorities

Day 4: Operational Excellence

• Operation
  • Operational planning and control
  • Requirements for products and services
  • Design and development of products and services
  • Control of externally provided processes, products, and services
  • Production and service provision
  • Release of products and services
  • Control of nonconforming outputs

Day 5: Support and Documentation

• Support
  • Resources
  • Competence
  • Awareness
  • Communication
  • Documented information