Introduction

This training program is designed on the latest standards and the quality management system requirements specified in the International Standard.

The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.

The potential benefits to an organization of implementing a quality management system based on this International Standard are:

•  the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;

•  facilitating opportunities to enhance customer satisfaction;

•  addressing risks and opportunities associated with its context and objectives;

•  the ability to demonstrate conformity to specified quality management system requirements.

Objectives

During this training program, participants will gain knowledge in the following topics;

• The quality management principles described in ISO 9000

• understanding and consistency in meeting requirements;

• the consideration of processes in terms of added value;

• the achievement of effective process performance;

• improvement of processes based on the evaluation of data and information.

• The concept of risk-based thinking.

• Understand the relation with other management system standards.

Outlines

Day 1

Context of The Organization

• Understanding the organization and its context

• Understanding the needs and expectations of interested parties

• Determining the scope of the quality management system

• Quality management system and its processes

Day 2

Planning

• Actions to address risks and opportunities

• Quality objectives and planning to achieve them

• Planning of changes

Day 3

Leadership

• Leadership and commitment

• Policy

• Organizational roles, responsibilities and authorities

Day 4

Operation

• Operational planning and control

• Requirements for products and services

• Design and development of products and services

• Control of externally provided processes, products, and services

• Production and service provision8.6 Release of products and services

• Control of nonconforming outputs

Day 5

Support

• Resources

• Competence

• Awareness

• Communication

• Documented information

Day 6

Performance evaluation

• Monitoring, measurement, analysis, and evaluation

• Internal audit

• Management review

Day 7

Improvement

• General

• Nonconformity and corrective action

• Continual improvement

Day 8

The success elements of TQM

• Customer-driven quality

• Plan, Do Check, Act (PDCA) model

• Eight-step problem-solving methodology

• Process thinking

• Eliminating the nonvalue added

• Lean thinking

• The seven types of waste in organizations

• Visual management and the 5S program

• Six sigma

Day 9

Improvement tools and methodologies

• What is a quality tool?

• The seven quality control tools

• Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification

• Brainstorming

• Tree diagrams: how-how and why-why diagrams

• Force field analysis

• Affinity diagrams

• Process mapping: 'the turtle'

• Poka-yoke

• Management by facts and data

• Continual improvement and Kaizen

• Enhanced employee participation through idea-generating systems

• Employee reward and recognition

Day 10

Elements of a continuous improvement process

• The eight steps to achieve improvement

• Critical success factors and common failure factors in TQM